Applications Developer 2

Job Description

POSITION OBJECTIVE

Under general supervision, analyze customer and technical requirements, design and develop high-

quality and robust university-wide applications, with a focus on supporting the Office of Research

Administration (ORA), their users and stakeholders, including those stationed at clinical affiliate sites.

Ensure application standards, policies and procedures, as well as the alignment with department and

university priorities and mission, is upheld. This is a hands-on application development role responsible

for design, and implementation of the products on the Click Portal/Huron application platform.

ESSENTIAL FUNCTIONS

1. Analyze, design, write and test university-related application software. Write and test new

application functionality from detailed specifications for new and/or existing systems. Write

programs to extract, translate, load, and verify data. Translate technical or procedural information

into specifications or action plans. Participate in system upgrades and other support activities.

Provide technical documentation in accordance with departmental standards. (40%)

2. Serve as a resource to consultants and customers. Collaborate and assist functional users in

solving problems and answer system-related questions. Provide Tier 2 and 3 support for Huron

Application base. Recommend and implement solutions and process improvements. Test and

debug applications in conjunction with business analysts and customers. (30%)

3. Provide hands on support with application of patches, and production deployments, Windows

server deployments, installing software, setting up user accounts, applying security certifications,

monitoring performance, and troubleshooting alerts. (15%)

4. Work on department and University-wide projects. (10%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned, including but not limited to, participating in business analysis

standards and guidelines and their integration with software development standards and guidelines;

evaluating work products and hardware/software interfaces developed by outside contractors for

conformance with university requirements; participating in evaluating vendor product packages and

their fit with customer requirements. (5%)

CONTACTS

Department: Regular contact with the supervisor to review goals, accomplishments, and overall team

performance. Regular contact with team members to collaborate on projects, provide project

specifications, define workflows, work on troubleshooting and ORA ticket resolutions. Frequent contact

with other UTech personnel on assigned projects to gather requirements and document processes.

University: Frequent contact with department administrators and end users, with the purpose of

maintaining ORA systems alignment with user needs.

External: Occasional contact with outside consultants, software vendors, peers at other institutions, with

the purpose of troubleshooting and evaluating vendor product packages and their fit with customer

requirements.

Students: Occasional interaction with department student workers and student users of ORA

applications to provide user system support.

SUPERVISORY RESPONSIBILITY

This position has no direct supervision of staff employees.

QUALIFICATIONS

Experience and Education: High school graduate or equivalent and at least 9 years of relevant

experience OR Associate's degree in computer science, information technology, or related field and at

least 5 years of experience OR Bachelor's degree in computer science, information technology, or

related field and at least 3 to 5 years of progressive experience. Prefer training or other course work in

programming, system analysis, web development and/or graphic design. Familiarity with Huron (Click)

Research Suite development preferred. Server Administration experience is a plus. Help desk

experience is a plus.

REQUIRED SKILLS

1. Solid understanding and proficiency in JavaScript is required, and .Net or C# programming

languages are nice to have

2. Experience with database access technology and database programming; SQL, SQL Server

3. Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, .Net

4. Experience with development and performance testing and tuning of server-based applications

5. Experience with web application development technologies; HTML, XML

6. Knowledge of system design principles, methodologies and tools, including those applicable to

web-based environments.

7. Knowledge of basic database theory, design rules and development practices, including data

modeling, data flow and entity relationship analysis.

8. Familiarity with Huron development suite strongly preferred.

9. Understanding of and/or ability to learn Research Administration business, processes to manage

faculty information and software that can be used to collect, store, manage, and interpret data

associated with these processes.

10. Ability to interact with colleagues, supervisors, and customers face to face.

11. Ability to meet consistent attendance.

12. Excellent communication skills. Communicating effectively in writing as appropriate for the needs of

the audience. Talking to others to convey information effectively. Ability to actively listen and be

responsive to verbal and non-verbal clues.

13. Ability to develop networks and use them to strengthen internal and external support. Ability to

identify opportunities and take action to build strategic relationships between University Technology

and other university areas, teams, departments, etc., to help achieve business goals.

14. Ability to work as part of a team, being able to play the roles of team leader and team player as

required

15. Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or

minimize potential conflict and maintain good working relationships among internal and external

customers. The ability to recognize awkward or potentially embarrassing situations that sometimes

arise. Always aware of tone and careful choice of words, while at the same time ensuring that the

intended message is clear, polite and readily understood.

16. Ability to look at situations from multiple perspectives, break problems into component parts, and

look for underlying causes and think through the consequences of different courses of action.

17. Ability to optimize the use of time and resources to achieve the desired results; effectively plan and

organize work to minimize crises; prioritize appropriately.

18. Ability to identify various types of problems, as well as opportunities for increased efficiency and

improvement, along with the creation of workable solutions. Requires the identification and analysis

of problems, evaluation of alternatives, and provision of solutions.

19. Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to

consider how different audiences are likely to respond and choose the best method of

communicating the message to each audience.

20. Consistently models high standards of honesty, integrity, trust, openness and respect for the

individual. Embrace diversity.

21. Experience working with diverse populations and willingness to support a community commitment

to diversity, equity and inclusion.

22. Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to

ensure that deadlines are met.

23. Demonstrated history of successful support, education, and advocacy for all students, aligned with

the values, mission, and messaging of the university, while adhering to the staff policy on conflict of

commitment and interest.

24. Ability to interact with colleagues, supervisors, and customers face to face.

25. Ability to meet consistent attendance.

WORKING CONDITIONS

Professional office environment. Travel between various locations on campus may be required. The

employee may be required to attend meetings/functions outside normal working hours. The employee

may be required to be reachable during and after their normal work hours, including weekends to

attend to after-hours emergencies, and scheduled after-hours production deployment. The position

requires typing on a computer keyboard and using a computer mouse and a printer. This position is

eligible for the staff hybrid work program with approval.

Hybrid Eligibility

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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