Applications Analyst

Title: Applications Analyst

State Role Title: Info Technology Specialist II

Hiring Range: Up to $30 per hour

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public

• G

Job Duties

This position is wage/hourly and will work Monday-Friday, during core business hours of 8:00 am to 5:00 pm. There are no state benefits offered with this position. This position is authorized to work for a renewable, maximum of 1500 hours per year.

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced individual to serve part-time as one of IT's Applications Analyst. This position will support financial applications including maintenance, configuration, systems administration, project tasks, and modifications. While in a technical role, this individual will partner with stakeholders in the Finance, Budget, Accounting, Grants Management, and other teams to understand their requirements and support overall financial operations. This position has a weekly hybrid work schedule with remote work Monday, Wednesday and Friday, and onsite Tuesdays and Thursdays.

Additional responsibilities include:

• Resolving technical issues, system errors, and performance problems within financial applications.

• Facilitating meetings/discussion groups related to requirements definition/gathering, issue resolution, and process improvement.

• Ensuring application problems are fully documented in ServiceNow ticketing system.

• Adding, removing, and modifying user accounts and groups.

• Collaborating with business partners to design and implement processes and workflows to streamline business operations and improve productivity.

• Facilitating system maintenance, monitoring, and business continuity, for the financial systems environment.

• Working with software vendors or internal resources to install, configure, and test applications.

• Creating documentation such as technical specifications, stand operating procedures (SOPs), dataflow diagrams, test plans, and systems documentation.

• Collaborating with integration engineers to integrate financial systems with other systems and applications to ensure seamless data flow and enhance overall system functionality.

• Participating in change management activities for financial applications.

Minimum Qualifications

• Knowledge of Project Management best practices and methodologies.

• Technical skills to include:

o Ticketing system utilization

o Account provisioning

• Ability to maintain system documentation, logs, and functional instructions.

• Ability to support business processes, changes, and updates.

• Strategic thinking, with robust creative problem solving and inquisitive skills.

• Ability to present technical information concisely with Proof of Concepts, diagrams, and documentation.

• Ability to prioritize assignments.

• Strong time-management skills

• Excellent interpersonal and communication skills.

• Demonstrated effectiveness in building rapport and relationship with peers and end-users.

Additional Considerations

• Knowledge in Computer Science, Information Systems, Accounting, Finance, or Business Administration.

• Prior experience in an analysis/administrator role.

• Experience within the financial industry.

• Strong customer service experience.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application. A resume may also be included with your submission. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however, applications/resumes will begin to be reviewed within seven (7) business days of the date of this posting. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: Keiana Bobbitt

Phone: N/A

Email: keiana.bobbitt@dbhds.virginia.gov

• Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.