Applications Analyst II

The Opportunity

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Reporting to the Senior Manager of Mass General Brigham Digital Solutions Delivery team, the Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. As other applications and tools are identified or acquired that fall into the category of clinical support, they may be added to the portfolio of applications supported by this role and team.

Principal Duties and Responsibilities

• Develops and executes test plans and performs other software quality assurance tasks.

• Trains end users on the operation of software applications. Develops end user documentation.

• Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution.

• Provides high quality, customer-focused services.

• Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment.

• Participates in regular team meetings to discuss team activities, issues and updates.

• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties as assigned

Qualifications

• Bachelor's Degree required
• 5 years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements

Skills and Abilities

• Experience in the development, support or operation of software applications in a healthcare setting

• Excellent oral and written communication skills

• Strong interpersonal skills to effectively communicate with both technical and non-technical staff

• Demonstrated analytic and problem-solving skills

• Ability to learn quickly

• Knowledge of Microsoft Office 365 and other popular office productivity solutions