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Applications Analyst I

Expired Job

Wake Forest Baptist Health Winston Salem , NC 27108

Posted 1 week ago

Applications Analyst Patient Access Systems Team Under the guidance of the Manager or Technical Lead, the Application Analyst I is responsible for the configuration and maintenance of software applications supporting clinical workflow and/or business operations. The Application Analyst I...http://www.wakehealth.edu/HR/Jobs/Applications-Analyst-I-26970.htmJob Description

Applications Analyst

Patient Access Systems Team

  • Under the guidance of the Manager or Technical Lead, the Application Analyst I is responsible for the configuration and maintenance of software applications supporting clinical workflow and/or business operations.

  • The Application Analyst I is vital in gathering and documenting end user requirements, configuring system changes in the TST/DEV application environments and executing testing prior to changes in the production environment.

  • The Application Analyst I partners with the application team while working collaboratively with our customers to bring cutting edge technology to the department and ensuring that our customers are satisfied.

  • The Application Analyst I will work closely with the Manager and Technical Lead in the coordination of new projects from development to successful implementation.

  • This role will interface with all areas of Information Technology and Services and will ensure that their team interfaces with all other ITS teams to keep our customer and our patients as our number one focus.

EDUCATION/EXPERIENCE:

  • Associate's degree or equivalent combination of education, certification, and experience.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

  • Epic certification or achievement of applicable system training/proficiency within 6 months.

ESSENTIAL FUNCTIONS:
1.Researches and resolves application issues received through incident tickets and end-user feedback. Identifies the root cause of issues and develops creative solutions to correct application problems.
2.Performs initial analysis of workflow and business operations working closely with the team and end-users from the operational departments impacted by the system(s).
3.Maintains appropriate build configurations, such as printers, work queues, etc. under direction of Technical Lead.
4.Implements and tests fixes to configuration issues in the TEST/DEV application environments. Validates that application configurations deliver needed business functionality and work correctly with other applications.
5.Collects and documents specifications required to develop new or revise existing functionality.
6.Achieves knowledge of software to serve as a bridge between end users and vendor implementation and support staff.
7.Troubleshoots problems or questions from users.
8.When necessary due to project, participates in regular day-to-day communication with vendor?s implementation team to work with end user and vendor to tailor system to the organization.
9.Documents changes and communicates the resolution of issues to affected users. Follows established change management processes on the implementation of fixes into production environments. Coordinates approved production moves through the designated process.
10. Applies project management ideology to execute project plans.
11. Records time spent on projects to meet documentation requirements.
12. Aids trainers when needed.

SKILLS & QUALIFICATIONS:

  • Knowledge of IT or knowledge of a healthcare setting

WORK ENVIRONMENT:

  • Fast paced with long hours as needed based on business requirements

ESSENTIAL FUNCTIONS:

  • Researches and resolves application issues received through incident tickets and end-user feedback. Identifies the root cause of issues and develops creative solutions to correct application problems.

  • Performs initial analysis of workflow and business operations working closely with the team and end-users from the operational departments impacted by the system(s).

  • Maintains appropriate build configurations, such as printers, work queues, etc. under direction of Technical Lead.

  • Implements and tests fixes to configuration issues in the TEST/DEV application environments. Validates that application configurations deliver needed business functionality and work correctly with other applications.

  • Collects and documents specifications required to develop new or revise existing functionality.

  • Achieves knowledge of software to serve as a bridge between end users and vendor implementation and support staff.

  • Troubleshoots problems or questions from users.

  • When necessary due to project, participates in regular day-to-day communication with vendor's implementation team to work with end user and vendor to tailor system to the organization.

  • Documents changes and communicates the resolution of issues to affected users. Follows established change management processes on the implementation of fixes into production environments. Coordinates approved production moves through the designated process.

  • Applies project management ideology to execute project plans.

  • Records time spent on projects to meet documentation requirements.

  • Aids trainers when needed.

SKILLS & QUALIFICATIONS:

  • Knowledge of IT or knowledge of a healthcare setting.

WORK ENVIRONMENT:

  • Fast paced with long hours as needed based on business requirements.

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".

Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-0175. Office hours are Monday-Friday, 8:00am-5:00pm.

If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at accommodationrequest@wakehealth.edu.

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation, gender identity or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.


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Applications Analyst I

Expired Job

Wake Forest Baptist Health