Applications Analyst I

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

The Applications Analyst will report to the MGH/MGPO IS BRM Senior Manager and the candidate will be responsible for coordinating information technology solutions for the hospital end user community and MGH/MGPO IS staff.

The Analyst will actively participate in administering the MGH/MGPO Hardware Upgrade and Replacement Program as well as other hardware and infrastructure projects for MGH/MGPO.

Analyst will participate in efforts to review, develop and manage technology assessments and research technologies to confirm they are consistent with philosophy, goals, and objectives of the MGH/MGPO.

Duties Include

• Participate in administering the MGH/MGPO Hardware Upgrade and Replacement Program. Identify and receive requests for both planned and unplanned hardware upgrades and replacements. Analyst will be primary resource/liaison for MGH/MGPO IS and MGB IS Warehouse staff at MGH/MGPO for all hardware related requests and service desk ticket request coordination.

• Participate in other hardware and infrastructure projects and efforts as assigned. Including but not limited to the DHeC Initiatives, Non Managed Device mitigation project, and ad hoc research and facilitation for MGPO hardware and infrastructure projects.

• Applications Analyst will work with back office corporate IS teams, as well as MGH/MGPO Site IS staff for all hardware and infrastructure projects.

• Assist MGH/MGPO IS BRM staff in researching emerging technologies. Evaluate business needs for end users and assist in developing recommendations for technical solutions in accordance with MGB IS platform standards.

• Prepare materials for use in presentations, meeting and project documentation.

• Serve as an advocate for MGH/MGPO end users and provide consulting services for the MGH/MGPO and remote sites in the process of desktop integration, upgrades, and problem solving.

• Participate in departmental and enterprise-wide projects with an emphasis on new technology integration with the Partners environment.

• Function both as an individual contributor and team player within MGB IS and the hospital community at large. Consistently reviewing MGH/MGPO Hardware Upgrade and Replacement Program process and procedures and makes recommendations to improve the process.

• Provide quality customer service and serve as an exemplary representative of MGB Information Systems. On-going communication, feedback and follow-through with customers/peers is essential.

• Performs other duties and special projects as assigned by Information Systems Management

Qualifications

• Bachelors degree or equivalent combination of education and experience required.

• 3 years related experience required. Preferably in computer systems and/or healthcare with software/hardware support in a networked computer environment.

• Experience participating in departmental and enterprise-wide projects with an emphasis on workflow analysis, problem solving, and new technology integration within a large, multi-site environment.

• Must have reasonable working knowledge of networking (wired and wireless), server, mobile device, and desktop concepts and protocols.

• Exposure to the following is desired:

o Internet/Intranet Technologies

o Database Technologies

o Network Architecture and Implementation

o Security Architecture

o Operating System Trends and Market Implementations

o Server and Workstation Architecture

o Microprocessor Architecture

Mobile Devices and Environments

• Ability to cooperatively and effectively work with staff at all organizational levels. Ability to work closely with internal and external technical subject matter experts.

• Strong PC skills required, expert knowledge of supported software

• Ability to multitask and prioritize work requirements.

• Strong Project Management skills required.

• Ability to understand the work environment and competing and shifting priorities in conjunction with developing/meeting project goals.

• Ability to be flexible, versatile and adaptable in day-to-day activities conducted in a multi-site environment.

• Manage multiple customer and/or department priorities at any given time.