Applications Analyst 2 - Regulatory & Quality Reporting

UW MEDICINE IT SERVICES has an outstanding job opportunity for an APPLICATIONS ANALYST - REGULATORY & QUALITY REPORTING position.

WORK SCHEDULE

100% FTE - 40 hours per week

Day Shift

• UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 - 16:00 (PST), Monday-Friday

Required participation in team on call schedule

POSITION HIGHLIGHTS

Analyze customer business and technical requirements and issues, recommending solutions.

Design, build, test, and implement enhancements to meet functional requirements.

Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training.

Manage projects, processes, and documentation to support customer needs.

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

PRIMARY JOB RESPONSIBILITIES

You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction.

You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.

Provide proactive status updates to management, customers, and stakeholders.

You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed.

You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements.

You prioritize tasks with guidance from designated lead, supervisor, or project manager.

You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates.

You test all scenarios conforming to quality standards at the component/feature level, including:

testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing.

You evaluate and implement management requests for information to generate reporting requirements.

You support training and education program as per training system services level agreement.

REQUIRED QUALIFICATIONS

Bachelor's degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience.

Currently holds EpicCare Ambulatory, EpicCare Inpatient, and/or Epic ClinDoc certification.

2+ years' experience must include the following:

1+ years providing EHR systems application maintenance/support.

Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service.

1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).

The following are NOT required, but would be great to have:

Healthy Planet certification.

Cogito Reporting certification.

Prior regulatory or quality reporting experience.

CONDITIONS OF EMPLOYMENT

This is an Information Technology deadline-driven work environment.

The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.

Must coordinate projects without direct supervisory authority.

Must work within the constraints of multiple technical environments.

The individual in this position must learn many organizational structures and cultures and continually foster collaboration.

Ability to communicate effectively in English, both verbally and in writing.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community. #monster