Synergis Charleston , SC 29401
Synergis is seeking an experienced Application/Product Support Specialist. The Application/Product Support Specialist is responsible for supporting instances of the Affordable Care Act (ACA) product. The Application/Product Support Specialist is available to the clients to solve issues with the ACAMP product and is also responsible for monitoring for ongoing data issues.
Support Specialist Primary
Handle inbound issues via phone and email regarding the ACA product(s)
Assist with general diagnosis data problems and questions.
Problem solving data issues is over 50% of the work.
Answer questions regarding data specifications
Resolve errors in the ACA product (data errors)
Answer questions and provide guidance regarding product usage
Monitor client instances for stale data warnings and work with the client to correct the error
Monitor client instances for data validation errors and work with the client to correct the error
Assist with SFTP and data encryption questions
Accurately document cases
Accurately document specification changes to client instances
Assist onboarding teams with ACAMP system issues and questions
Responsible for developing FAQ documentation for eThority ACA product
Responsible for helping to improve ACAMP knowledge base
Responsible for assisting with support on other products (UMS/eThority CT) where feasible
Communicate outages to clients & work with and route cases when necessary to other support and operations groups.
Application/Product Support Specialist Skills and Education:
College degree (BA/BS) is highly preferred.
Application support experience is required.
Supporting Enterprise applications, dealing with employee, contact, pay, or educational data is a good example.
Scripted phone support is not a good example of this. Troubleshooting mobile phones is not a great example.
Hardware troubleshooting is not a great example.
At least 2 years working in a professional environment is required.
If you are interested in this position, please contact Matt Albert or by e-mail (see below)
Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named a Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website.
Synergis is an Equal Opportunity employer.