Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Application/Product Support Specialist

Expired Job

Synergis Charleston , SC 29401

Posted 5 months ago

Synergis is seeking an experienced Application/Product Support Specialist. The Application/Product Support Specialist is responsible for supporting instances of the Affordable Care Act (ACA) product. The Application/Product Support Specialist is available to the clients to solve issues with the ACAMP product and is also responsible for monitoring for ongoing data issues.

Application/Product
Support Specialist Primary

Responsibilities:

Handle inbound issues via phone and email regarding the ACA product(s)

Assist with general diagnosis data problems and questions.

Problem solving data issues is over 50% of the work.

Answer questions regarding data specifications

Resolve errors in the ACA product (data errors)

Answer questions and provide guidance regarding product usage

Monitor client instances for stale data warnings and work with the client to correct the error

Monitor client instances for data validation errors and work with the client to correct the error

Assist with SFTP and data encryption questions

Accurately document cases

Accurately document specification changes to client instances

Assist onboarding teams with ACAMP system issues and questions

Responsible for developing FAQ documentation for eThority ACA product

Responsible for helping to improve ACAMP knowledge base

Responsible for assisting with support on other products (UMS/eThority CT) where feasible

Communicate outages to clients & work with and route cases when necessary to other support and operations groups.

Application/Product Support Specialist Skills and Education:

College degree (BA/BS) is highly preferred.

Application support experience is required.

Supporting Enterprise applications, dealing with employee, contact, pay, or educational data is a good example.

Scripted phone support is not a good example of this. Troubleshooting mobile phones is not a great example.

Hardware troubleshooting is not a great example.

At least 2 years working in a professional environment is required.

If you are interested in this position, please contact Matt Albert or by e-mail (see below)

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named a Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website.

Synergis is an Equal Opportunity employer.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Support Specialist

SOS International, Ltd.

Posted 3 days ago

VIEW JOBS 9/17/2018 12:00:00 AM 2018-12-16T00:00 Company Overview For 29 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world's most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities. 6-180907-7763: Desktop Support Specialist LocationU.S. - South Carolina - CharlestonOpen Date9/10/2018 JOB DESCRIPTION Task Purpose: The U.S. Department of State (DOS), Bureau of the Comptroller and Global Financial Services (CGFS), Charleston, SC (CGFS) has a requirement for a Desktop Support Specialist in the Global Systems Division, Internal Systems and Messaging Unit. The Internal Systems and Messaging Unit is responsible for the operational capability of networked desktop systems located in a multiple building campus environment. Minimum/General Requirements: Two-year degree in computer science and 3 years' experience in computer network installation, operation and maintenance. Experience with Microsoft Server and desktop operating systems, Office suite, Outlook, and desktop hardware. Experience in providing user support and trouble-shooting for these products. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Two years of additional experience could offset a year of college. Candidate must be able to lift 50 pounds, posses and maintain technical certification in network operations, and have knowledge and experience with: * Microsoft Office Suite including Outlook * Windows 7 and Windows 10 Operating Systems * Local area network hardware infrastructure * Desktop computer hardware * Network Printers * Knowledge and abilities in the administration of Microsoft Exchange * Knowledge and abilities in the administration of Active Directory Functional Responsibility: Under close supervision, perform initial configuration and installation of computer hardware, software, and peripherals. Identify, log, and resolve technical problems with software applications and network systems. Upgrade existing computers by installing software and hardware when required. Provide analysis to resolve functional and technical problems experienced by the user. Administer direct user support by email, phone, and face to face contact. Desired Qualifications: * A+, Network +, CompTIA, and/or Windows Certification. * B.S. Networking Technology, Computer Information Systems, or closely related field. * Experience with face to face desktop support assisting users in a multiple building campus environment Software Systems Utilized: * Microsoft Office Suite * Windows Server 2008 and 2012 * Windows 7 and Windows 10 Security Requirements: * Must be able to obtain and maintain a Secret clearance Must obtain an "Interim" Secret to start. MINIMUM REQUIREMENTS Minimum/General Requirements: Two-year degree in computer science and 3 years' experience in computer network installation, operation and maintenance. Experience with Microsoft Server and desktop operating systems, Office suite, Outlook, and desktop hardware. Experience in providing user support and trouble-shooting for these products. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. Two years of additional experience could offset a year of college. Candidate must be able to lift 50 pounds, posses and maintain technical certification in network operations, and have knowledge and experience with: * Microsoft Office Suite including Outlook * Windows 7 and Windows 10 Operating Systems * Local area network hardware infrastructure * Desktop computer hardware * Network Printers * Knowledge and abilities in the administration of Microsoft Exchange * Knowledge and abilities in the administration of Active Directory ADDITIONAL INFORMATION Security Requirements: * Must be able to obtain and maintain a Secret clearance Must obtain an "Interim" Secret to start SOS International, Ltd. Charleston SC

Application/Product Support Specialist

Expired Job

Synergis