Responsible for the training program(s) and ongoing end user support for their respective application(s) at their assigned entity. Integral members of the Application Team and are responsible for the delivery of technology enabled training and adult education expertise to the PHC community at all levels.
1.Establish and maintain critical business relationships with Piedmont co-workers, physicians and others who utilize Piedmont approved applications.
2.Obtain and maintain EPIC credentialing in assigned application modules.
3.Monitors and reviews the progress of end user training by using questionnaires and through discussions with organizational managers.
4.Conduct technology software classes and in-service sessions, Train-the-Trainer classes, and other PHC application training presentations.
5.Assist with identification and resolution of specific training problems, either on a one-on-one basis or in groups.
6.Develop and communicate training status reports and other project presentation materials as needed.
7.Responsible for assisting with the development and/or coordination of content delivery, course scheduling/coordination, course education and certification management of system approved applications. Responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services.
8.Attend regular meetings with Principle Trainers for training coordination updates.
9.Develop and maintain training plans as required to assist with the implementation of new technologies.
10. Assists with the management of the overall application training schedules for the organization.
11. Assists with Go-Live events both in the command center as well as location support.
12. Other functions required as assigned.
MINIMUM EDUCATION REQUIRED:
High school diploma or equivalent (GED) required.
MINIMUM EXPERIENCE REQUIRED:
Three (3) years of experience in healthcare information system training or related field.