Application Systems Analyst

Looking for a way to influence the health and healthcare of many?

If so, we'd love to hear from you! Our mission-driven organization is focused on the "Triple Aim" - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

Key Attributes:

• Integrity

• Must be trustworthy and principled when faced with complex situations.

• Ability to build positive work relationships

• Mutual trust and respect will be essential to the collaborative relationships required.

• Communication

• Ability to generate concise, compelling, objective and data-driven reports.

• Teamwork

• Working well with others is required in the Fund's collaborative environment.

• Diversity

• Must be capable of working in a culturally diverse environment.

• Continuous Learning

• Must be open to learning and skill development. As the Fund's needs evolve, must be proactive about developing new areas of expertise.

• Lives our values

• Must be a role model for the Fund's BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)

The purpose of this position is to develop and maintain current systems, processes, and backups, ensuring success of daily operational processes. This position works with business and IT teams to implement new systems and procedures, review current procedures for efficiency improvements, monitor current system trends to mitigate future risks, and perform database administration tasks. As the senior member of the IT Operations team, the Application Systems Analyst's responsibilities also include triaging escalated tickets from junior analysts, and mentoring/training junior team members on new or changed processes.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Work with management and business teams to identify, develop, and implement operational processes to maximize user and IT efficiency

• Use generally available scripting tools and workflow applications to automate IT Operations processes, including but not limited to ETL, EDI, maintenance/monitoring, file transfers, and application executions

• Provide operational support for the Fund's EDW and Power Platform environments.

• Proactively identify system trends and risks to be able to advise management of mitigation options

• Timely and accurate completion of project tasks as assigned by management

• Maintain accuracy of IT Operations documentation

• Review and escalate database administration requests to the Database Administrators as required.

• Be a part of the patch, upgrade, and deployment teams for various databases and applications

• Work with the helpdesk and end users on application implementation and support

• Work with vendors as needed for both system implementation and technical support

• Provide level II/III support of helpdesk tickets as escalated by the Application Support Analyst.

ESSENTIAL QUALIFICATIONS

Years of Experience and Knowledge

• 4 ~ 6 years of direct experience minimum

• 0 ~ 1 years of team lead experience required

• Working knowledge and experience in continuous process improvement

• Working knowledge and experience using traditional scripting tools, workflow automation tools, and other available technologies to develop new processes and improve existing processes

• Working knowledge of the SDLC

• Working knowledge and experience operationalizing processes and applications from development to production

• Experience consulting with business teams to develop optimal solutions for their technology needs

• Working knowledge of MS SQL Server and/or Oracle databases, with the ability to write simple queries, and possess an understanding of functions, procedures, performance monitoring, troubleshooting, and recovery

• Working knowledge of enterprise-level backup solutions, with knowledge of best practices for recoverability in a virtual environment

• Experience supporting proprietary ETL applications and tools, such as Talend, Optum data products, or equivalent.

• Windows Server administration experience a plus

• Experience integrating operations with cloud technology a plus

Salary range for this position: Salary $72,600 - $90,800. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).