Application Support Technician

Retail Information Systems is actively seeking to fill an Application Support Technician position that will play a key role in diagnosing and resolving a wide array of complex IT challenges in the Point of Sale industry. This position will primarily be responsible for providing solutions to our clients on a number of technical issues across a wide range of technical platforms. At RIS, our employees are continually tasked to solve complex problems and empowered with the resources needed to do so. This position will operate primarily in a Windows/Oracle environment.

• Experience with server application support including desktop applications and devices such as printers, handheld scanners and other point of sale equipment.

• Experience with managing help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets).

• A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical IT issues to non-IT technical staff/faculty.

• Experience in basic networking including wired and wireless configuration.

• Advanced knowledge of Microsoft Windows server and workstation.

• Advanced knowledge of system hardware and installation.

• Intermediate knowledge and understanding of database concepts and functionality (e.g. Oracle, MySQL, etc...).

• SQL knowledge. You should be able to run basic SQL queries joining multiple tables.

• Experience with SQL Developer or PL/SQL.

• Experience with NetSuite Preferred

WORK EXPERIENCE:

2 or more years of related experience.

GENERAL SKILLS & COMPETENCIES:

• Very good time management skills and the ability to prioritize work and meet deadlines

• Very good attention to detail and accuracy

• Customer service oriented and ability to work with complex issues

• Very good interpersonal communication skills

• Very good written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Very good troubleshooting and problem solving skills

FULL-TIME BENEFITS AVAILABLE:

• PTO (Paid Time Off)

• Paid holidays

• Medical, Dental, and Vision benefits

• 401K

• Life Insurance, Short and Long Term Disability, AD&D