Pacific Office Automation Portland , OR 97228
Posted 2 weeks ago
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
The Application Support Technician is responsible for installing and troubleshooting Pacific Office Automation's managed print services software (Meter Services). In this position you will work with a wide range of external clients, contract administrators and sales representatives. We are looking for candidates who are technically minded, have good follow through, are team players and excel at customer service.
Key Skills
Able to take initiative and/or work independently
Proactive thinking and problem solving
Comfortable working on the phone
Comfortable working on computers
Customer service skills
Organization and task management skills
Attention to detail
Responsibilities:
Assisting external clients by software restarts and installs efficiently and in a timely manner.
Assisting internal and external customers with support questions and software troubleshooting.
Providing account information to clients and account representatives
Working with software development team
Documenting day to day activities in company ticketing (CRM) software
Performing software maintenance and updates
Requirements:
Associates degree or higher with at least 1 year of customer service experience
Professional work ethic
Strong customer service skills and great phone etiquette
Basic understanding of database concepts
Good understand of networking concepts
Good understanding of Microsoft Windows
Experience with MS-Office products (Outlook, Word, Excel, etc.)
Ability to work independently and also in a dynamic team environment
Microsoft SQL experience a plus
Windows Server experience a plus
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
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Pacific Office Automation