Application Support Team Lead - 100% Remote In TX

• This position can telework 100% from anywhere in Texas consistent with HHS telework policies. Candidates local to Austin or willing to relocate to Austin preferred.*

Texas Health and Human Services (HHS) Health and Specialty Care Systems (HSCS) department seeks a highly qualified candidate to fill the position of Application Support Team Lead (Systems Analyst V) to support Electronic Health Records (EHR) applications. The analyst performs analytical, and systems administrations work for information systems and technologies to support the State Hospitals (SH's) and State Supported Living Centers (SSLCs). The analyst will support multiple third-party applications (Oracle Cerner's Millennium, Netsmart's myAvatar, and IRIS_DSS, among others). The analyst is selected by and accountable to the Manager, Health & Specialty Care System Applications (HSCS).

Work involves gathering and analyzing requirements, design and implementation, and on-going maintenance of existing systems and processes. Analyst will work with other HSCS staff as well as other HHSC staff to develop and support information systems. The analyst may interact with staff from other agencies and outside entities as required to provide continued support, obtain required work products, or for consultation.

This role will require advanced systems analysis skills to effectively plan, coordinate, and communicate on team projects and tasks, including documenting product requirements, assigning tasks, tracking work products, and researching issues and requests. This position requires technical application knowledge to be able to evaluate issues and guide solutions.

This role will directly perform support activities on Cerner's Millennium application using, PMOffice, PowerChart, PowerForms, mpages, scheduling, interfaces, and tools like, Bedrock, DA2 report, Discern Visual Developer, SI Tools, Olympus, Backend servers to name a few.

The position works under minimal supervision with latitude to use initiative and independent judgment and performs other related work as assigned.

Essential Job Functions:

• Attends work regularly in accordance with agency leave policy.

• Provides strong analytical and technical skills as a team lead for the EHR applications.

• Provides technical expertise to aid in decision making and problem resolution.

• Meeting HHSC SLA requirements in responding to client requirements with incident tickets and work orders.

• Providing timely and professional customer service from Tier 1 - 3 level of need with clients of varying computer skills and abilities.

• Maintaining communication with vendor and other entities to ensure work is progressing on assigned work orders and incident tickets.

• Participates in database design sessions for new initiatives and for enhancements to ensure requirements are met.

• Develops programming logic and report layout to ensure user requests transformed into useful reports.

• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

• Performs quality assurance tasks to ensure accuracy of fixes provided to resolve issues.

• Documents processes and procedures for technical and non-technical users.

• Mentors and trains junior staff.

• Extracts data from Cerner Millennium or myAvatar application databases using existing tools.

• Documents, designs, validates, and implements reporting methodologies for multiple areas of specialization using selected HHSC methodology and tools.

• Ensuring group expectations are met regarding timekeeping applications, weekly status reports and meetings.

• Performs other duties as assigned and required to maintain team operations.

Knowledge Skills Abilities:

• Knowledge of relational databases and database development best practices.

• Knowledge of data processing practices and theory.

• Knowledge of group dynamics.

• Knowledge of cloud delivery models: PaaS, SaaS, IaaS.

• Knowledge of SDLC methodologies like Agile, Waterfall and DevOps.

• Knowledge of EHR applications functionality.

• Skill in researching and troubleshooting application system issues and solving complex problems.

• Skill in writing and revising extract program code and automation.

• Skill in report development and automation.

• Skill in analysis, problem solving, data comprehension, reporting methodologies, math, and designing statistical reports and charts/graphs.

• Skill in using server OS in Unix/Linux/AIX and Windows servers.

• Skill in using software such as SQL, SQL*Plus, PL/SQL, Excel, TOAD, Oracle, SQL Developer, Business Intelligence tools.

• Ability to analyze, consolidate, and interpret complex data, procedures, and systems and write or revise program code as required.

• Ability to analyze systems, procedures, and problems and develop solutions.

• Ability to perform detailed work accurately.

• Ability to learn, adapt and apply innovative technology.

• Ability to work under stressful conditions and manage multiple projects and tight deadlines.

• Ability to adapt and modify behavior in response to changes in situations or priorities.

• Ability to present information to a variety of audiences verbally and in writing to communicate clearly, concisely, and effectively.

• Ability to work hours as needed to meet defined deadlines and support the agency's mission critical requirements.

Registration or Licensure Requirements:

Initial Selection Criteria:

Required:

• Minimum of 8 to 10 years of experience as an analyst or similar job function.

• Experience using Microsoft office suites is required.

Preferred:

• Bachelor's degree or higher in a technology related field is preferred. May substitute direct work experience on a year-for-year basis in lieu of education.

• Minimum 4 years of experience in using EHR application (Cerner Millennium or similar) in a largescale private/public environment is preferred

• Minimum of 6 years of experience in using Unix/Linux/AIX OS pr MS Windows Servers are preferred.

• Minimum of 6 years of experience in report design, development and automation is preferred.

• Experience in using ITSM tools such as ServiceNow, Remedy on Demand or similar is a plus.

• Experience in data engineering, including acquisition/ETL tools such as Informatica PowerCenter is a plus.

• Experience in acquiring data from multiple data sources/technologies for use in reporting or analytics, such as Snowflake, Oracle, SQL Server.

Additional Information:

• This position can telework 100% from anywhere in Texas consistent with HHS telework policies. Candidates local to Austin preferred.

• Work outside of regular hours, including occasional afterhours and weekends, may be required.

• Will be part of the application support team which requires to provide on-call service rotation among team members

MOS Code:

There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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