Application Support Sr. Engineer

Hedgeserv Dallas , TX 75201

Posted 3 weeks ago

Company Description

HedgeServ is a fast-growing service-driven global administrator. We feature a unique technology platform with one of the most experienced service teams in the industry. HedgeServ provides fund administration, middle office services, integrated risk & portfolio management, regulatory & compliance reporting, tax support, and complete shadow accounting services, underpinned by SOC 1 certified controls. HedgeServ supports all investment strategies within hedge funds, funds of hedge funds, private equity funds, asset managers, managed accounts and managed account platforms, UCITS funds, and other institutional investment programs such as pensions and endowments. Our services are completely customized for the needs of our individual hedge fund, fund of hedge funds and private equity fund clients. HedgeServ employs professionals globally across offices in the United States (New York & Dallas), Grand Cayman, Ireland (Dublin & Cork), Luxembourg, Poland (Krakow), Bulgaria (Sofia), and Australia (Sydney).

Job Description

The Sr. Engineer will work with the Support, Development, Engineering and Business organizations to ensure that the applications function and perform as designed.

HedgeServ uses proprietary and enterprise software to independently value clients portfolios. As part of the Application Support team, you will work to support the core application platforms. Application Support team members are required to troubleshoot and analyze issues reported by internal and external users and assist in the resolution and escalation of issues.

This role will specialize in dealing with issues and requests for HedgeServs Front Office, Back Office, Middle Office, Private Equity, Investor Services, and Treasury teams. As a result, an in-depth knowledge of technical and financial products is a must. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.

This is a great opportunity to gain a diverse understanding of the technical aspect of the financial services industry.

Training will be provided through a structured induction program to gain knowledge of HedgeServs business and specific training in this role will be provided on-the-job.

Responsibilities

  • Incident manager on production outages relating to critical clients or key deliverable
  • Define, generate and analyze incident reports
  • SME in App Support, functioning as an escalation point for members of the team
  • Support application users in a mixed environment, on-prem or in the cloud (AWS)
  • Resolve issues and requests logged by the application users
  • Process daily App Support request, including setting app entitlements and creating or automating business processes
  • Manage daily incidents tickets, focusing on remediating issues to reduce business impact
  • Query database tables to assist in the resolution of issues and requests
  • Troubleshoot bugs, identify gaps in the system for development and propose workable solutions
  • Document new processes and guidelines
  • Analyze infrastructure components, propose solutions and collaborate with infrastructure teams
  • Coordinate and support testing in UAT
  • Implement and validate production changes
  • Provide 24/7 on-call support, incident ownership to resolution, including availability to support Holidays and major production changes during off hours
  • Build and analyze dashboards/searches for raw data (logs/metrics) in Kibana
  • Education

    Technical Degree in Information Technology

    Skills

  • Strong verbal/written communication skills, attention to detail and well organized
  • Strong accounting and financial product knowledge
  • Programming Language Syntax: MS SQL, Python, VBA/XLST, PowerShell Scripting
  • OS: Windows Server, Linux
  • Platforms: On-Prem, Cloud (AWS)
  • Fundamental understanding of network components and protocols, Switch, Firewalls, AV, etc.
  • Fundamental understanding of middleware technology, messaging, load balancers, etc.
  • Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other.
  • Work Experience

  • Minimum of 6 years of technical experience in Application Support
  • Minimum of 3 years supporting users in the financial sector, including Front Office, Middle Office, Trading, Risk and Valuation groups
  • icon no score

    See how you match
    to the job

    Find your dream job anywhere
    with the LiveCareer app.
    Mobile App Icon
    Download the
    LiveCareer app and find
    your dream job anywhere
    App Store Icon Google Play Icon
    lc_ad

    Boost your job search productivity with our
    free Chrome Extension!

    lc_apply_tool GET EXTENSION

    Similar Jobs

    Want to see jobs matched to your resume? Upload One Now! Remove
    Application Support Engineer

    Hedgeserv

    Posted 6 days ago

    VIEW JOBS 1/22/2021 12:00:00 AM 2021-04-22T00:00 <p>Company Description</p><p>HedgeServ is a fast-growing service-driven global administrator. We feature a unique technology platform with one of the most experienced service teams in the industry. HedgeServ provides fund administration, middle office services, integrated risk &amp; portfolio management, regulatory &amp; compliance reporting, tax support, and complete shadow accounting services, underpinned by SOC 1 certified controls. HedgeServ supports all investment strategies within hedge funds, funds of hedge funds, private equity funds, asset managers, managed accounts and managed account platforms, UCITS funds, and other institutional investment programs such as pensions and endowments. Our services are completely customized for the needs of our individual hedge fund, fund of hedge funds and private equity fund clients. HedgeServ employs professionals globally across offices in the United States (New York &amp; Dallas), Grand Cayman, Ireland (Dublin &amp; Cork), Luxembourg, Poland (Krakow), Bulgaria (Sofia), and Australia (Sydney).</p><p>Job Description</p><p>HedgeServ uses proprietary software to independently value clients’ portfolios. As part of the Global Application Support team, the successful candidate will work to support applications used by both internal and external users. Application Support team members are required to troubleshoot and analyze issues reported by internal and external users and assist in the resolution and escalation of issues. </p><p>This role will specialize in dealing with issues regarding transaction processing and calculation issues, e.g. calculation of market value, realized P&amp;L, interest income. As a result, an in-depth knowledge of accounting and financial products is a must. Congruent to this, there is a strong technical aspect to the role. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement. </p><p>The successful candidate will be a skilled engineer that knows how to execute and innovate in a modern, dynamic, and high-pressure environment. This is a great opportunity to gain a diverse understanding of all financial markets and products traded globally as well as the technical aspects of the financial services industry. </p><p>Training will be provided through a structured induction program to gain knowledge of HedgeServ’s business and applications. Specific training in this role will be provided on-the-job through close collaboration with other team members. </p><p>Responsibilities</p><p>Work closely with various teams within the firm to resolve support tickets logged by the application users in an effective manner </p><p>Analyze General Ledger (GL) postings and investigate how figures are being calculated </p><p>Investigate reporting queries by analyzing how the report gets its data and the calculations used </p><p>Query database tables to assist in the resolution of tickets </p><p>Troubleshoot application bugs and identify gaps in the system for development and propose workable solutions </p><p>Research and troubleshoot to resolve tickets and document new processes and guidelines </p><p>Strategize with the team daily and develop more efficient processes and procedures </p><p>Pre-requisite knowledge, skills and experience</p><p>Accounting or Finance Degree</p><p>Strong accounting and financial product knowledge </p><p>Strong understanding of the financial markets </p><p>Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other </p><p>Strong IT literacy </p><p>Experience in SQL and knowledge of databases is an advantage </p><p>The ability to build from past experiences and to continuously improve </p><p>Ability to learn quickly to adapt to challenges in a dynamic environment </p><p>Self-motivated and solid team player </p><p>Strong verbal and written communication skills </p><p>Well organized and an understanding of the need for 100% accuracy </p> Hedgeserv Dallas TX

    Application Support Sr. Engineer

    Hedgeserv