Application Support Sr. Engineer

Hedgeserv Dallas , TX 75201

Posted 3 weeks ago

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Company Description

HedgeServ is a fast-growing service-driven global administrator. We feature a unique technology platform with one of the most experienced service teams in the industry. HedgeServ provides fund administration, middle office services, integrated risk & portfolio management, regulatory & compliance reporting, tax support, and complete shadow accounting services, underpinned by SOC 1 certified controls. HedgeServ supports all investment strategies within hedge funds, funds of hedge funds, private equity funds, asset managers, managed accounts and managed account platforms, UCITS funds, and other institutional investment programs such as pensions and endowments. Our services are completely customized for the needs of our individual hedge fund, fund of hedge funds and private equity fund clients. HedgeServ employs professionals globally across offices in the United States (New York & Dallas), Grand Cayman, Ireland (Dublin & Cork), Luxembourg, Poland (Krakow), Bulgaria (Sofia), and Australia (Sydney).

Job Description

The Sr. Engineer will work with the Support, Development, Engineering and Business organizations to ensure that the applications function and perform as designed.

HedgeServ uses proprietary and enterprise software to independently value clients portfolios. As part of the Application Support team, you will work to support the core application platforms. Application Support team members are required to troubleshoot and analyze issues reported by internal and external users and assist in the resolution and escalation of issues.

This role will specialize in dealing with issues and requests for HedgeServs Front Office, Back Office, Middle Office, Private Equity, Investor Services, and Treasury teams. As a result, an in-depth knowledge of technical and financial products is a must. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.

This is a great opportunity to gain a diverse understanding of the technical aspect of the financial services industry.

Training will be provided through a structured induction program to gain knowledge of HedgeServs business and specific training in this role will be provided on-the-job.

Responsibilities

Incident manager on production outages relating to critical clients or key deliverable

Define, generate and analyze incident reports

SME in App Support, functioning as an escalation point for members of the team

Support application users in a mixed environment, on-prem or in the cloud (AWS)

Resolve issues and requests logged by the application users

Process daily App Support request, including setting app entitlements and creating or automating business processes

Manage daily incidents tickets, focusing on remediating issues to reduce business impact

Query database tables to assist in the resolution of issues and requests

Troubleshoot bugs, identify gaps in the system for development and propose workable solutions

Document new processes and guidelines

Analyze infrastructure components, propose solutions and collaborate with infrastructure teams

Coordinate and support testing in UAT

Implement and validate production changes

Provide 24/7 on-call support, incident ownership to resolution, including availability to support Holidays and major production changes during off hours

Build and analyze dashboards/searches for raw data (logs/metrics) in Kibana

Education

Technical Degree in Information Technology

Skills

Strong verbal/written communication skills, attention to detail and well organized

Strong accounting and financial product knowledge

Programming Language Syntax: MS SQL, Python, VBA/XLST, PowerShell Scripting

OS: Windows Server, Linux

Platforms: On-Prem, Cloud (AWS)

Fundamental understanding of network components and protocols, Switch, Firewalls, AV, etc.

Fundamental understanding of middleware technology, messaging, load balancers, etc.

Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other.

Work Experience

Minimum of 6 years of technical experience in Application Support

Minimum of 3 years supporting users in the financial sector, including Front Office, Middle Office, Trading, Risk and Valuation groups

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