Executive Jet Management, Inc. Columbus , OH 43216
Posted 1 week ago
Purpose of Position
The Application Support Specialist, Senior will greatly contribute to the technical execution and support within our IT support teams. Regarded as a highly respected team, the Application Support Team is a trusted partner and resolver within our support organization. This position will contribute greatly in the continuous improvement of the team's high level execution and partnership within the NetJets IT organization.
Tasks and Responsibilities
Provide high execution and resolution of all technical work completed within the Application Support Team. This includes incidents (standard & Major), requests, problems, case studies, etc.
Be a subject matter expert and participate in Major Incident (P1, P2) identification, escalation and resolution
Assist in the identification, development, and maintainence of technical process and procedures
Identify, develop, and update Application Support Team knowledge documentation
Be a subjest matter expert in the execution of case studies
Represent the Application Support Team in daily CAB meetings
Contribute in project management meetings and ongoing planned efforts
Build and strengthen professional relationships and partnerships with the NetJets IT and business organizations
Partnership with Service Desk leadership to identify and grow Service Desk scope and first touch resolutions
Participate in weekly meetings and daily stand ups.
Participate in the team's on-call schedule and rotation
Education
Bachelor's in Information Technology or Information System Engineering
Certifications and Licenses
Years of Experience
4-6 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
Proficient in executing technical support, process, triage, resolution and escalations.
Experience in triaging and supporting Major Incidents (Urgent/High).
Subject Matter Expert in a specified group of systems & applications. Knowledge of all other common systems & applictions used within the organization.
Proficient analytical and problem-solving skills.
Experience improving process and procedures and knowledge documentation.
Ability to remain poised during difficult situations and progress issue, conversations and next steps in the proper manner.
Demonstrated experience in developing requirements and identifying current state related to incidents, requests, and projects.
Ability to drive partnerships, realtionships, and communications within a diverse work environmen
Executive Jet Management, Inc.