Application Support Specialist I
Castle Rock , CO 80109
Posted 2 months ago
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Please complete this application using your full legal name as it appears on your government issued forms of identification when you have time to go from start to finish. Application details cannot be saved along the way, and you must complete and submit the application in one sitting.
If you leave your computer and return later, you may time out. REMINDER: Current DCSD employees must apply through their district log-on, this application is for external candidates only! Job Posting Title:Application Support Specialist I Job Description:
Provides prompt and courteous technical support and assistance to all levels of district technology consumers (staff, students and parents). Support is provided via numerous channels, including web-based ticketing, phone, online/chat, email, and walk-up/face-to-face.
Support interactions may also involve identifying trending issues, data gathering for escalations to support peers, documentation for knowledge base and error tracking systems, website and social media content authoring and maintenance, and user training sessions. Develops and promotes good community relations among various district and community clientele. Position Specific Information (if Applicable): Responsibilities: Perform other related duties as assigned or requested Assist with software and hardware testing processes, delivering timely and accurate feedback to project managers, and authoring necessary documentation, error logs, and troubleshooting procedures for newly deployed technologies. Participate in, and deliver, technology training sessions to district staff, IT Department peers, and students/parents. Provide ongoing documentation and maintenance for knowledge base support resources and FAQs, as well as generating content for social media, email distribution and internal/external websites.
Provide Level I support for all district Applications (including [but not limited to] Google Apps, web browsers, Infinite Campus, web-based applications, website content management systems), computer hardware and peripheral devices (Windows, Mac, Chrome OS, mobile devices, printers), computer imaging systems, network and telecom troubleshooting. Ability to autonomously research issues efficiently and accurately are key. Certifications:Trainer Certification - Franklin Covey Education:High School or Equivalent:
Computer Science Position Type:Regular Primary Location:WEST SUPPORT CENTER One Year Only (Yes or No):No Scheduled Hours Per Week:40 FTE:1 Approx Scheduled Days Per Year: (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.)260 Work Days Minimum Hire Rate: (Based off a full-time FTE; if applicable, part-time salaries will be prorated)$20.96 USD Hourly Maximum Hire Rate: (Based off a full-time FTE; if applicable, part-time salaries will be prorated)$27.30 USD Hourly Full Salary Range: (Based off a full-time FTE; if applicable, part time salaries will be prorated)$20.96 USD - $33.64 USD Hourly Benefits:This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options.
Time Off Plans:This position is eligible for paid vacation, sick and personal time. Closing Date (Ongoing if No Date Specified): Please note that the posting will be closed as of 12:01 am on the day specified (if applicable).