Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Application Support Specialist I

Expired Job

Dcsdk12 Castle Rock , CO 80109

Posted 4 months ago

Please complete this application when you have time to go from start to finish. Application details cannot be saved along the way, and you must complete and submit the application in one sitting.

If you leave your computer and return later, you may time out. REMINDER: Current DCSD employees must apply through their district log-on, this application is for external candidates only! Job Posting Title:Application Support Specialist I

Job Description:
Provides prompt and courteous technical support and assistance to all levels of district technology consumers (staff, students and parents). Support is provided via numerous channels, including web-based ticketing, phone, online/chat, email, and walk-up/face-to-face.

Support interactions may also involve identifying trending issues, data gathering for escalations to support peers, documentation for knowledge base and error tracking systems, website and social media content authoring and maintenance, and user training sessions. Develops and promotes good community relations among various district and community clientele. Essential Physical


Occasional lifting of five (5) to forty (40) pounds. Moderate bending, stooping, walking, standing, kneeling, squatting, reaching, and sitting. Position Specific Information (if Applicable):


Provide Level I support for all district Applications (including [but not limited to] Google Apps, web browsers, Infinite Campus, web-based applications, website content management systems), computer hardware and peripheral devices (Windows, Mac, Chrome OS, mobile devices, printers), computer imaging systems, network and telecom troubleshooting. Ability to autonomously research issues efficiently and accurately are key. Provide ongoing documentation and maintenance for knowledge base support resources and FAQs, as well as generating content for social media, email distribution and internal/external websites.

Participate in, and deliver, technology training sessions to district staff, IT Department peers, and students/parents. Assist with software and hardware testing processes, delivering timely and accurate feedback to project managers, and authoring necessary documentation, error logs, and troubleshooting procedures for newly deployed technologies. Perform other related duties as assigned or requested Certifications:Trainer Certification - Franklin Covey Education:High School or Equivalent:

Computer Science Position Type:Regular Primary Location:WEST SUPPORT CENTER One Year Only (Yes or No):No Minimum Starting Rate: (Based off a full-time FTE; if applicable, part time salaries will be prorated)$20.96 USD Hourly Maximum Starting Rate: (Based off a full-time FTE; if applicable, part time salaries will be prorated)$27.30 USD Hourly Scheduled Hours Per Week:40 FTE:1 Approx Scheduled Days Per Year: (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.)260 Work Days Closing Date (Ongoing if No Date Specified): Please note that the posting will be closed as of 12:01 am on the day specified (if applicable).

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Child Support Specialist

Youngwilliams Child Support Services

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Summary of Position The Child Support Specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual time frames are met concerning establishing and or enforcing child support orders. The specialist interviews customers by telephone and in person to determine service needs and to identify legal issues. The position requires the ability to work with customers in all stages of the child support process through both scheduled and unscheduled interviews. Essential Job Requirements * Assesses cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames. * Obtains and processes information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support. * Conducts interviews with custodial and non-custodial parents. * Accesses system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information. * Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee. * Monitors cases for delinquencies and modifications and takes enforcement actions, as appropriate. * Calculates current child support amounts in accordance with Child Support Guidelines and DHS rules and regulations. * Calculates child support arrears and other financial adjustments. * Completes necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements. * Responds to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner. Accesses automated case records and provide case status information to customers, as necessary. * Records in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation. * Maintains confidentiality and security of case information. * Regular and timely attendance. * Performs other duties as may be assigned by management. Required Education Associate's degree in a related field or relevant years of experience Required Experience Two years of experience in human services as a case manager. Experience in child support enforcement or collections preferred. Familiarity with an office environment including the use of automated systems is desired. Required Skills Excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently. Youngwilliams Child Support Services Castle Rock CO

Application Support Specialist I

Expired Job