Application Support Specialist I

JOB RESPONSIBILITIES

• Perform software installations, updates, and upgrades.

• Certify network software for proper installation and operation.

• Assure proper day to day software operations for all locations.

• Assure long term software compatibility.

• Provide technical support for our suite of applications, including troubleshooting issues and resolving user problems in a timely manner.

• Collaborate with cross-functional teams to identify and implement solutions for application-related issues.

• Perform platform customizations by working with application leads, Compliance and Legal to customize, test and obtain approvals.

• Research, evaluate, and recommend, new software and platform applications.

• Keep up to date with software releases and features.

• Provide custom training programming as approved by Manager Application Systems.

• Write and maintain interface programs and utilities.

• Document support processes, procedures, and resolutions for future reference.

• Create policies and procedures to assure proper infrastructure security and disaster recovery.

• Manage user accounts, permissions, and access rights in applications.

• Assure global compatibility and standardization of applications and platforms on both corporate and outside party basis.

• Work closely with other department personnel and outside vendors to assure complete compatibility between applications and platforms systems with other systems hardware and software.

• Stay up-to-date on industry trends and best practices in application support.

• Other duties as assigned.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

• Associate's degree or two years of college Computer Science, Information Technology, or related field.

• 1-2 years of experience in application support or a similar role.

• Strong understanding of software applications, databases, and systems integration.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Attention to detail and a commitment to delivering high-quality support services.

• Valid driver's license.

WORKING CONDITIONS

• A dynamic and collaborative work environment.

• Some travel required.

Candidates may be subject to the following screenings:

Credit Check, Drug Testing, and Criminal Background Check