Application Support Specialist

JOB SUMMARY

Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the global user community. Resolves routine technical problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

• Performs basic problem solving and assistance on various software applications and hardware systems for global user community.

• Provide individual instruction and/or training to users on new or updated technologies.

• Performs routine technical assistance and maintenance duties.

• Maintains and updates record keeping system; may document projects and maintain user instructions.

• Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.

• Coordinate and purchase appropriate supplies.

• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.

• Assists with the review, evaluation and recommendation of solutions relating to applications.

• Assists with research and development initiatives and in the implementation of new technologies.

• Assists with the implementation of technology projects with moderate scope and impact.

• Performs miscellaneous job-related duties as assigned.