Application Support Specialist

Avertest Richmond , VA 23234

Posted 4 weeks ago

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Monday through Thursday from 12:00 pm to 8:00 pm. Friday's 10:00 am to 6:00 pm.

  • Providing support to our in house Application Support system.

  • Investigates user problems and identifies their sources; determines possible solutions; tests and implements solutions.

  • Assists personnel of other departments as a computer resource to include password resets, office application support, printer configuration, small/office network admin, etc.

  • Performs and/or oversees software and application instillation and upgrades.

  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.

  • Internal and external end user support as well as development testing and quality control for our proprietary application.

  • Provides basic queries and analysis on data extracts.

  • Initiates user training and documentation on network systems.

KNOWLEDGE, SKILLS, AND ABILITIES

  • One to Two years of help desk or similar support experience preferred.

  • Application Support experience a plus.

  • Customer Service experience preferred.

  • Knowledge of computer and/or network security systems, applications, procedures and techniques.

  • Ability to identify and resolve computer system malfunctions and operations problems.

  • Skill in organizing resources and establishing priorities.

  • Excellent verbal and written communication skills.

  • Ability to learn and support new system applications.

EDUCATION AND EXPERIENCE

  • Bachelor's degree in a related field and two to three years of Customer Service/Technical Support experience preferred.
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Application Support Specialist

Avertest