ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Monday through Thursday from 12:00 pm to 8:00 pm. Friday's 10:00 am to 6:00 pm.
Providing support to our in house Application Support system.
Investigates user problems and identifies their sources; determines possible solutions; tests and implements solutions.
Assists personnel of other departments as a computer resource to include password resets, office application support, printer configuration, small/office network admin, etc.
Performs and/or oversees software and application instillation and upgrades.
Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
Internal and external end user support as well as development testing and quality control for our proprietary application.
Provides basic queries and analysis on data extracts.
Initiates user training and documentation on network systems.
KNOWLEDGE, SKILLS, AND ABILITIES
One to Two years of help desk or similar support experience preferred.
Application Support experience a plus.
Customer Service experience preferred.
Knowledge of computer and/or network security systems, applications, procedures and techniques.
Ability to identify and resolve computer system malfunctions and operations problems.
Skill in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Ability to learn and support new system applications.
EDUCATION AND EXPERIENCE