Application Support Manager

Posting Summary

Logo Posting Number STA00516PO24 Job Family Information Technology Job Function Business Data Analysis USC Market Title IT Business Data Analyst Link to USC Market Title https://uscjobs.sc.edu/titles/157588 Job Level P4 - Professional Business Title (Internal Title) Application Support Manager Campus Columbia Work County Richland College/Division Division of Student Affairs and Academic Support Department SAAS Housing Facility Management State Pay Band 8 Approved Starting Salary $72,093 Advertised Salary Range $72,093 - commensurate with experience Location of Vacancy Part/Full Time Full Time Hours per Week 40 Work Schedule

Work hours are 8:00 am - 4:30 pm Monday to Friday

Work schedule may change to meet the needs of the department

Basis 12 months Job Search Category Information Technology

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.

Position Description

Advertised Job Summary

Application Support Manager

Are you a natural problem solver?

Do you have a unique combination of technical expertise in application software?

Are you a self-starter that recognizes challenges and loves to bring solutions rather than just problems?

Under the supervision of the Director of USC Housing Facilities Operations and Maintenance, the Application Support Manager will provide strategic oversight to the success in implementation, evolution and maintenance of mission-unique software applications within Facilities. This energetic leader ensures that strategic goals, change management, and support activities are clearly aligned with departmental and institutional priorities with evolving system support methodologies to assist in meeting increasing demand from users and key stakeholders. This position is responsible for identifying and recommending process improvements and building data visualizations for administration to see, understand, and act on. Assisting the Director in setting program standards for planning, tracking, change control, risk management, user training, and communication within the systems. This position serves as the primary liaison between Facilities and USC's Division of Information Technology department and external system's technology teams.

Day to Day Responsibilities

• Program Management (administrator for software applications such as AutoCAD, AssetWorks, and FAMIS)
• Software Management (Developing program standards)
• Training of all software systems utilized in Housing Facilities

Please see the job duties below

Perks

• Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.

• Generous paid time off.

• An engaging and collaborative on-campus environment Our location is next to the iconic UofSC Horseshoe, surrounded by amenities, so you'll love where you work!

• Opportunities for professional development.

• Eligible for enrollment in the Public Service Loan Forgiveness Program

• Working at a globally recognized, high-impact research university committed to a superior student experience.

https://www.youtube.com/watch?v=BALBcUSl7ck

Minimum Qualifications

Bachelor's Degree in Information Technology related field and 4 or more years of experience, or Associate Degree in Information Technology related and 6 or more years of experience, or equivalence

Preferred Qualifications

• Bachelor's Degree and 6 or more years of experience in a related field

• Experience with common software utilized by University Facilities Departments (PeopleSoft, FAMIS, PowerBI, ESRI, ArcGIS)

• Ability to write JAVA scripts and/or computer coding

Knowledge/Skills/Abilities

The ability to interpret and apply rules and regulations. Manage work and provide guidance to employees. Ability to make presentations and prepare reports. Ability to resolve problems and communicate outcomes, able to interpret plans and interact with various levels of personnel. Ability to use technology, problem solve and utilize conscious decision making. Written and verbal communication skills. Ability to troubleshoot problems. Ability to be responsible for providing technical support on departmental IT needs.

Job Duties

Job Duty

Program Management

• Serves as the administrator for mission-unique software applications utilized in Housing Facilities (FAMIS, AutoCAD, and primarily AssetWorks).

• Identify business needs

• Identify opportunities for improvement

• Develop the business case

• Determine solution approach and scope

• Set up new users and permissions

• Troubleshooting software issues

• Ensure application functionality and optimization

• Provides data analysis, data conversion, and data visualization for housing facilities leadership.

• Serve as the program's point of contact with other campus stakeholders as related projects arise.

Essential Function Yes Percentage of Time 35 Job Duty

Software Management

• Coordinates and manages program activities related to the computer software utilized by Facilities Management by identifying business needs, opportunities for improvement, designs, troubleshoots, and manages automated interfaces and processes associated with mission-unique software applications utilized by Housing Facilities.

• Works to develop program standards and requirements for documentation, specifications, issues/risk management, release and change management.

• Software includes, but not limited to, evolving systems: AssetWorks, ESRI, FAMIS, AutoCAD

Essential Function Yes Percentage of Time 25 Job Duty

Training

• Ability to effectively train and assist departmental staff that utilize software within Facilities.

• Serve as liaison with external constituents of systems.

• Serves as custodian for end users' equipment and equipment replacing.

• Oversees and participates in troubleshooting or deploying software with external sources.

• Develops and documents processes and procedures associated with application management.

• Assists with proposing, developing, and implementing integration between software and business processes.

Essential Function Yes Percentage of Time 25 Job Duty

• Other services and duties associated at the direction of the Director of USC Housing Facilities Operations and Maintenance, and/or other School and University leaders.

• Drives University vehicles as required.

• Responsible for other duties as assigned.

Essential Function Yes Percentage of Time 15

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date 08/01/2024 Job Open Date 06/26/2024 Job Close Date 08/01/2024 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by August 1, 2024.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance

• Retirement Programs

• Paid Tuition

• Dependent Scholarships

• Annual Leave

• Sick Leave

• 13 Paid Holidays (including an extended December holiday)

• Paid Parental Leave

• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting https://uscjobs.sc.edu/postings/170509 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have at least a Bachelor's Degree in Information Technology related field and 4 or more years of experience, or Associate Degree in Information Technology related and 6 or more years of experience, or equivalence?

• Yes

• No

• Describe your experience with writing JAVA Scripts and/or computer coding.

(Open Ended Question)

• Please describe your experience with common software utilized by University Facilities Departments (PeopleSoft, FAMIS, PowerBI, ESRI, ArcGIS)?

(Open Ended Question)

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents

• List of References and Contact Information