Application Support Manager

Job Responsibilities

Application Support Manager

Are you a natural problem solver?

Do you have a unique combination of technical expertise in application software?

Are you a self-starter that recognizes challenges and loves to bring solutions rather than just problems?

Under the supervision of the Director of USC Housing Facilities Operations and Maintenance, the Application Support Manager will provide strategic oversight to the success in implementation, evolution and maintenance of mission-unique software applications within Facilities. This energetic leader ensures that strategic goals, change management, and support activities are clearly aligned with departmental and institutional priorities with evolving system support methodologies to assist in meeting increasing demand from users and key stakeholders. This position is responsible for identifying and recommending process improvements and building data visualizations for administration to see, understand, and act on. Assisting the Director in setting program standards for planning, tracking, change control, risk management, user training, and communication within the systems. This position serves as the primary liaison between Facilities and USC's Division of Information Technology department and external system's technology teams.

Day to Day Responsibilities

• Program Management (administrator for software applications such as AutoCAD, AssetWorks, and FAMIS)
• Software Management (Developing program standards)
• Training of all software systems utilized in Housing Facilities

Please see the job duties below

Perks

• Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.

• Generous paid time off.

• An engaging and collaborative on-campus environment Our location is next to the iconic UofSC Horseshoe, surrounded by amenities, so you'll love where you work!

• Opportunities for professional development.

• Eligible for enrollment in the Public Service Loan Forgiveness Program

• Working at a globally recognized, high-impact research university committed to a superior student experience.

https://www.youtube.com/watch?v=BALBcUSl7ck

Minimum and Additional Requirements

Bachelor's Degree in Information Technology related field and 4 or more years of experience, or Associate Degree in Information Technology related and 6 or more years of experience, or equivalence.

Preferred Qualifications

• Bachelor's Degree and 5 or more years of experience in a related field

• Experience with common software utilized by University Facilities Departments (PeopleSoft, FAMIS, PowerBI, ESRI, ArcGIS)

• Ability to write JAVA scripts and/or computer coding