Application Support Manager

Overview

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald's, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it's providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.

Position Title: Application Support Manager

Experience: 10-15 Years

Location: Hyderabad

Type of Position: Full Time

Work Timings: 24/7 Rotational shifts.

The Application Support Manager will lead a team of 12 to 15 support analysts, enforce policies in the team and be the single point of contact to the client in a complex and high availability environment.

Qualifications

• 10+ years' overall experience in IT, at least 5 years' experience as a manager

• Should have good work experience in Application Support and experience in leading the team in onsite offshore model.

• Experience with tools like Service Now, ITSI, Confluence, JIRA and xMatters (paging tools)

• 3 years' support experience in Unix and Windows platforms, understanding of databases

• Experience managing bridge calls, and supporting end users

• Understanding of application life cycle and ITIL concepts like Incident Management, Change Management, Problem Management and Knowledge Management

• Excellent communication and analytical skills

• Positive attitude, attention to detail, ability to work in a team, flexibility in shifts to support 24/7 projects.

• Knowledge in creating ServiceNow dashboards, Metrics and reports and QA audits.

• Experience in handling projects in financial domain and managed 10+ resources

• Experience in goal setting, performance appraisals and people management.

• Should be able to work in SODC environment from office.

Key Skills: Unix, Oracle (Any Database), Service now, Support knowledge , Experience in handling support team, handling projects in financial domain and excellent communication skills.

Education & Certifications: - B.Tech / M.C.A (or) any other 16 years graduation.