Application Support Manager

Accenture Contractor Jobs Bentonville , AR 72716

Posted 2 months ago

Job Description:

Application Support Manager (Accenture LLP; Bentonville, AR): Accenture LLP has multiple openings for the position of Application Support Manager in Bentonville, AR and the job duties are as follows:

  • Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.

  • Drive incident, issue, and outage management, investigation, and restoration.

  • Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.

  • Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.

  • Operate IT production services according to Service Level Agreements (SLAs).

  • Provide operational support, ensuring production systems and devices are online and available.

  • Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors and will be implemented by the team.

  • Act independently to determine methods and procedures on new assignments.

  • Make decisions that impact the team through regular consultation with senior management.

  • Adhere to strategic direction set by senior management.

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Qualifications

BASIC QUALIFICATIONS:

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering or related field, plus 6 years of experience (of which 5 years must be progressive post-baccalaureate) in the IT consulting industry.

Of the required experience, 6 years of experience must be in each of the following:

  • Multidimensional data modeling using LSA++, including datasource enhancements, creation of aDSOs, cubes, and necessary ETL for the EDW;

  • BW and BO/BOBJ report and analytical tools, including at least two of the following: BEx queries, Web Intelligence (WebI), Analysis for OLAP, Lumira Design, or Lumira Dashboards;

  • Managing data loads and building and monitoring process chains; and

  • All aspects of the SDLC including requirements, design, development, testing, deployment, and production support.

Of the required experience, 4 years of experience must be in HANA data modeling and BW on HANA objects, including at least two of the following: Composite Providers, aDSOs, HANA views, Calculation Views, Open ODS Views, or HANA SQL and stored procedures.

Of the required experience, 3 years of experience must be in supporting a large data warehouse with high data volumes and database growth.

Must have willingness and ability to travel domestically up to approximately 75% of the time to meet client needs.

To apply, please click the 'APPLY' button.

#LI-DNI

#IND-DNI

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Application Support Manager

Accenture Contractor Jobs