The Application Support Lead applies customer support skills in addition to business and technical knowledge to triage, diagnose, troubleshoot and escalate or resolve customer application issues and ensure excellent customer service. The Application Support Lead provides "Level 2" technical support for the client organization's internal applications, in additional to managing the Level 1 and 2 Support personnel.
The Application Support Lead will assist the Program Manager in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives. The Application Support Lead will ensure that the Support Organization maintains a strong and trusted relationship with JLL colleagues and clients
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Jones Lange Lasalle Inc.