The Application Support Engineer delivers comprehensive high-quality support on Kronos small to medium business software and hardware products. This individual is expected to deliver high quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the Workforce Ready Time and Labor, Human Resources and Payroll modules.
Help Desk support of assigned cases including outbound call backs, e-mails and internal support tickets
Strong ability to research problems independently and identify root cause of issues using problem determination skills
Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem-solving abilities
Timely, accurate, and complete responses to inquiries
Consistently and effectively communicating with management to make sure issues are escalated and resolved
Ability to work both independently and as a part of a team
Ideal candidate has experience in WFM or HCM Application support.
The right person for this position will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources or Benefits. The role will require the Application Support Specialist to assist customer with the use and usability of our application. They will need to troubleshoot and resolve issues while providing exceptional service.
1-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience preferred
Strong demonstrated troubleshooting skills
Exceptional organizational, time-management and planning skills with a strong attention to detail needed
Excellent written, oral communication, listening and telephone skills
Strong computer skills with a proficiency of Web and Microsoft Office Suite
Previous help desk experience is desired
4-year college degree preferred
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Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.