Application Support Engineer - Hybrid - 130731

Payroll Title:

DIGITAL COMM SPEC 3

Department:

MARKETING

Hiring Pay Scale

$82,000 - $110,000 / Year

Worksite:

Greenwich Drive

Appointment Type:

Career

Appointment Percent:

100%

Union:

Uncovered

Total Openings:

1

Work Schedule:

Days, 8 hour shifts, Monday

• Friday

#130731 Application Support Engineer

• Hybrid

Filing Deadline: Tue 7/9/2024

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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 06/28/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 07/09/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.

DESCRIPTION

We are seeking a Third-Party Application Support Engineer with experience in REACT to join our team. This role will be responsible for providing critical facilitation support for ongoing change processes and database audits of varying size and complexity. The ideal candidate will be responsible for maintaining and optimizing our Yext Pages 2.0 CMS, managing backend databases, overseeing Google Business Profile and other online listings, and providing support for the Formstack and Trumba applications. This role involves schema coding, database management, and system optimization to ensure smooth operation and continual improvement of our web-based applications.

KEY RESPONSIBILITIES:

Application Support and Maintenance:

• Maintain and optimize the Yext Pages 2.0 CMS (built in REACT).

• Liaise with Yext support and technical teams to stay updated on new product releases and enhancements, ensuring that our database and processes leverage the latest technological advancements for optimal performance.

• Perform updates, bug fixes, and implement new features as required.

• Develop and refine data collection strategies, optimize methodologies, and establish data partnerships to enhance database utility and accuracy.

• Provide support for the Formstack and Trumba applications, ensuring their seamless integration and operation.

• Schema Coding, Frontend Scripting and Database Management:

• Develop and maintain schema code and frontend scripting to enhance application functionality.

• Provide critical facilitation support for ongoing change processes and conduct comprehensive database audits to manage complexities and ensure quality standards.

• Ensure database security and compliance adhering with HIPAA data protection regulations.

• Maintain related email correspondence and respond to status update requests.

System Optimization:

• Operationalize and maintain the database by supporting robust processes for integrating new information and ensuring alignment with existing databases.

• Implement processes for the consistent integration of new information into the Yext platform, ensuring seamless updates and accuracy in listings and search functionalities.

• Regularly assess and optimize data workflows to ensure efficient data management and to facilitate the accurate synchronization of data across multiple sources and existing databases.

Find-a-Provider Database Management:

• Maintain and optimize the Find-a-Provider database using the Yext application backend.

• Conduct thorough audits of the current database and listings to identify discrepancies, outdated information, and opportunities for alignment with Yext's latest features and capabilities.

Google Business Profiles Management:

• Monitor and report on the health and performance of the database, using Yext analytics and other relevant tools to track listing accuracy, visibility, and search performance.

• Assist the Patient Experience team, who responds to customer reviews, resolving issues with Google Business profiles.

Collaboration and Support:

• Work closely with cross-functional teams, including developers, designers, and content creators, to ensure seamless application support.

• Provide technical assistance and support to internal departments as required.

• Participate in team meetings and contribute to project planning and strategy discussions.

• Maintain and manage communication channels, such as email correspondences related to status updates and change requests.

• Foster understanding and integrate the objectives of change submitters, focusing on user experience, SEO, and other corporate goals that impact decision-making processes

MINIMUM QUALIFICATIONS

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three years of related experience/training. Related experience: Front-end web development experience.

• Experience and proven success in fundamentals of design and user experience, including skill to design in an appealing, lively and relevant way.

PREFERRED QUALIFICATIONS

• Experience with REACT and modern JavaScript frameworks.

• Experience in maintaining and optimizing CMS platforms, like Yext Pages 2.0 is a plus.

• Experience in managing successful data projects, including dataset matching, database operations, maintenance or server-side scripting.

• Experience with Google Business Profiles and the business citation ecosystem is a plus.

• Familiarity with managing third party applications like Formstack and Trumba is a plus.

• Demonstrated skills in fact-checking, information verification, and meticulous attention to detail, with a strong capability to compare and align different methodologies.

• Strong problem-solving skills and a commitment to leveraging data to drive strategic actions.

• Ability to work independently and adapt to remote working environments.

• Highly organized and detail-oriented with exceptional time management skills.

• Experience with other content management systems and web-based applications.

• Experience in agile software development and regulatory risk environments is an advantage.

• Proficiency in Microsoft Office suite, with a strong emphasis on Excel.

• Familiarity with cloud platforms and services

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $74,300 - $134,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $35.58 - $64.42

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.