Application Support Engineer - AWS Cloud

JobID: 210528965

Category: Technology Support

JobSchedule: Full time

Posted Date: 2024-06-18T22:51:50+00:00

JobShift: Variable

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Job responsibilities

• Troubleshoot technical issues for on-premise and Cloud applications (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions.

• Monitor infrastructure, servers, databases, distributed batch jobs.

• Focuses on quick incident mitigation primarily to reduce downtime for customers with End to end view of issues for objectivity.

• Drives Technical Bridges with information from monitoring and other specific tools.

• Provides technical leadership and decision taking for quick service restorations.

• Takes key decision in terms of failovers, isolating DC and preserving customer experience.

• Performs targeted flow-triage during major incidents using tools expertise.

• Coordination and communications during critical outage situations.

• Influence senior technology leads across organizations to ensure timely resolution of incidents.

• Ability to run production incident conferences bridges.

Required skills

• Demonstrated knowledge of applications (distributed, Mainframe, Middleware) or infrastructure in a large-scale technology environment both on premises and public cloud.

• Troubleshoot technical issues (Java/J2EE, .Net, or Cloud) and escalate and work with appropriate technology teams to provide solutions.

• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.

• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, content delivery network, server clustering, databases, and application architecture.

• Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.

• Experience in setting up Splunk alerting and monitoring.

• Understanding of HAProxy (context-based routing) and Pivotal Gemfire (extended L2 cache).

• Experience with one or more general purpose programming (Java, Python).

• Experience with cloud platforms like AWS and Pivotal Cloud Foundry.

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

• Ability to provide weekend support as part of shift based coverage.

Preferred qualifications, capabilities, and skills

• Retail banking experience.

• Customer-centric - preferable from technical support roles and/or professional services.

• Cloud Certification.