Application Support Analyst

Overview

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald's, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it's providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.

Position Title: Application Support Analyst

Experience: 2-4 Years

Location: Hyderabad

Type of Position: Full Time

WorkTimings: 24/7 project rotation in all 3 shifts.

The Monitoring/Operations team analyst will be responsible for monitoring and handling different applications related alerts, service now tickets, Chat pings etc and escalate to next level teams as and when needed.

Qualifications

• Experience between 2 to 4 years

• Excellent written and verbal communications skills.

• Good knowledge in Linux, ServiceNow, Alerts monitoring tools, Database

• Positive attitude, attention to detail, ability to work with team

• Flexibility to work in different shifts, including early morning, night, and weekend shifts.

• Able to work in SODC environment from office.

Education & Certifications: - B.Tech / M.C.A (or) any other 16 years graduation.