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Application Support Analyst
JPC Partners Allentown , PA 18106
Posted 4 days ago
Responsible for overseeing the installation, configuration, and implementation of computer applications. Identify areas for potential improvement by evaluating and making appropriate changes. Make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity. Provide ongoing assistance for application users, including troubleshooting problems and resolving issues.
Primary Job Duties:
Essential:
Bachelor’s degree in computer science, information technology or related discipline or two-year college degree with relevant experience.
At least two (2) years of experience with anti-virus, patch management, and end-point management solutions.
At least one (1) year of experience with Active Directory, Windows Server, and Red Hat Linux operating systems.
Knowledge of business application systems, such as Jira Administration, Hyland On-Base, Progress MoveIT and MS Intune is a plus.
Knowledge of network security concepts, including encryption, IDS/IPS, proxies, and protocol filtering.
Primary Job Duties:
- Performs regular hands-on maintenance and management for business systems, resolving inquiries and issues.
- Test releases, new builds, and enhancements to business systems.
- Work with business analysts and operations to evaluate user requirements for changes or enhancements to existing business systems and provide specifications where needed.
- Provides administrative support for both Windows and Linux environments used across development, test, and production environments.
- Interact with employees, vendors and contractors assisting to resolve any issues.
- Responsible for improving and documenting the technical processes around application support (using Confluence)
- Assist in training of business applications with all stakeholders as needed.
- Responsible for installing, configuring, and administering application servers.
- Assists IT Operations Management with license compliance as it relates to enterprise technology environment.
- Uses Help Desk Jira Software Ticket Application to monitor ticket queue and address all application support related service requests.
- Participates in off-hours support.
- Performs other duties as may be assigned.
Essential:
- Must possess demonstrated ability to provide customer support and deal with escalated customer issues.
- Must possess hands-on experience working in an applications production support/application development environment and detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues.
- Adjusts and is flexible to meet changing needs and demands of internal and external clients.
- Resourcefulness and ability to take the initiative in development and completion of work projects.
At least two (2) years of experience with anti-virus, patch management, and end-point management solutions.
Knowledge of business application systems, such as Jira Administration, Hyland On-Base, Progress MoveIT and MS Intune is a plus.
Knowledge of network security concepts, including encryption, IDS/IPS, proxies, and protocol filtering.
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Application Support Analyst
JPC Partners
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