Application Support Analyst

POSITION SUMMARY:

Supports system users (customers) by promptly resolving their Level 2/3 issues/queries working as required with the appropriate parties for resolution. This is a 6-month temporary contract assignment.

FUNCTIONS:

• Maintain appropriate log of issues/queries as put forward by markets within support software

• Optimize issue resolution by following production support procedures - effective, efficient, documented issue resolution

• Work closely within the support team and liaise with other functional team member and/or managers in order to maintain and apply common processes

• Actively promote the designed processes within the organization

• Contribute to group goals as set out in the methodology and achieve high level results - by being proactive in the approach

• Participate in ad-hoc and on-going support and financial projects

• Engage and manage customer relationship at an individual and group level

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent

• Bachelor's degree in Business Administration or Computer Science OR a minimum of 1 year of SAP experience required

• Proficiency with MS Office required

• Knowledge of SAP Processes from finance to production and project management areas (SAP Roles or End User experience)

• Configuration experience in SAP SD, MM, and/or FI/CO is preferred

• Knowledge of PS integration points is preferred

• Experience in using ITSM tools (ex. Remedy) is preferred

• Exceptional verbal and written communication skills

• Ability to work to tight deadlines

• Able to take full responsibility for tasks/tickets

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.