Application Support Analyst II- Virtual Role
We're JLL. We're a professional services and investment management firm specializing in real estate.
As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 80,000 individuals. We look after a property portfolio of over 4 billion square feet, all on behalf of our clients.
If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitionsjoin us at JLL!
What this job involves:
The Application Support Analyst II applies customer support skills in addition to business and technical knowledge to triage, diagnose, troubleshoot and escalate or resolve customer application issues and ensure excellent customer service. The Application Support Analyst II provides "Level 2" technical support for the client organization's internal applications. The Application Support Analyst II will ensure that the Support Organization maintains a strong and trusted relationship with JLL colleagues and clients.
Sound like you? Before you apply it's worth knowing what we are looking for:
3-5 years of experience in a Technical Support capacity
Knowledge of Facilities Management Software (IBM TRIRIGA)
What you can expect from us:
We're an entrepreneurial, inclusive culture. We succeed togetheracross the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.
With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.
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