Computershare Inc Denver , CO 80208
Application Support Analyst
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our people are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time.
We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. We are proud to say that many of the world's leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
At Computershare we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.
Interested in joining our leading brand? Keep reading below about this position and then click "Apply" to tell us about yourself!
Responsible for providing support to all end users of LoanServ and other third party applications. The position is responsible for supporting the organization and assigned business group(s) through research and reporting, business analysis, and consultation. The goal of this role is to improve the performance of the servicing system and supporting third party applications for their clientele. This position will rely upon instructions from manager and follow pre-established guidelines to perform the functions of the job.
Position Responsibilities and Essential Functions
Day to day responsibility for managing client's application issues and requirements. Primary contact for all business area's utilizing or interfacing to LoanServ and other third party applications used for mortgage servicing.
Monitor application queue and emails to provide prompt responses and a high-level of customer service to the needs of internal "customers" (business units and investors). Interact effectively with third party vendors, suppliers, and numerous government and private regulatory agencies. Escalate to the appropriate channels when necessary. Accepts and handles "on call" requirements to prevents business disruptions and ensure continuity.
Manage user creation and permissions in multiple third party applications.
Provide support for a wide variety of integrated software packages, including reporting and querying tools, print server and print router solutions, electronic billing, reporting and auditing, electronic interfaces to third-party vendors. Define, build, test, document and deploy custom automated scripts to help support an efficient work environment for end users. Ensures application version control, proper documentation and communication accompany application changes
Responsible for application/system research and analysis, including data analyses for investor transmission files, and release testing. Coordinate testing effort with the release schedule. Maintain ongoing project management, system maintenance and documentation of all development according to established IT standards. Prepare progress reports and communicate current status and goals to management.
Implement off-the-shelf and custom built solutions for the mortgage servicing industry, including automated invoicing and disbursement, tax, hazard insurance, and mortgage insurance interfaces, bankruptcy and foreclosure referral interfaces, and credit bureau reporting.
Reconciliation reporting for critical documents printed by a print vendor.
Other duties or tasks as assigned by management.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work in a collaborative, dynamic team environment and interact at all levels.
Shows the ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment.
Ability to work effectively under very broad direction with minimal supervision.
Ability to motivate teammates and meet deadlines in a fast-paced and challenging environment.
Excellent organizational, presentation, interpersonal and team building skills.
Excellent time management and project planning/strategizing skills.
Solid process and gap analysis skills.
Solid analytical and problem solving skills.
Excellent customer service skills.
Education and Experience
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Extensive software support experience.
Proven experience with managing client expectations, implementing service improvement initiatives and communicating effectively with project team and management.
It is expected that this position may include travel up to 10% of the time. This is subject to change based on many factors, including business needs.
Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by business needs and communicated by their supervisor.