Application Support Analyst F33369d

Syapps Reston , VA 20190

Posted 6 months ago

SyApps is a technology and management consulting services firm focused on providing solutions in strategy, processes, technology and management. As a diverse end-to-end IT and management solution provider, SyApps offers a range of technical expertise to help customers compete successfully in an ever-changing marketplace.

Please visit us at

Tax Terms: Contract


The Application Support Analyst will provide Level two technical expertise in the area of application support for Acceptance and Production environments. Analyst provides support with incident analysis, incident management and production support for application and Infrastructure related issues. The candidate also resolves defects following defined standards and practices


  • Support several key application critical processes as well as their associated infrastructure components and services such as AutoSys, Middleware (WebLogic), Enterprise Service Bus (ESB), TIBCO, Network, UNIX, Wintel, Oracle/Sybase, ETL

  • Follow Fannie Mae defined change management process for deployments.

  • Strong understanding of incident management processes and tools (i.e. Service Now).

  • Work with level three and level two teams to establish and enhance knowledge articles supporting application production support

  • Ability to write SQL queries in supporting level two production support analysis.

  • Strong understanding of OS level patching processes for UNIX and Wintel hosts.

Minimum Experience

  • 6 or more years' experience in production support environment (24X7)

  • Proven history of successful interaction with internal customers and/or enterprise IT department

  • Strong working knowledge of AutoSys, Java, SQL, WebLogic, UNIX, Oracle, ETL, Sybase, Microsoft Excel, Service Now

  • Strong communication and presentation skills

Location: Reston, VA

SyApps LLC is a Winner of the SmartCEO/Grant Thornton Future 50 Award for being recognized as one of 50 fastest growing companies in the Greater Washington Area.

We are proud of our diverse environment, Equal Opportunity Employer. SyApps is committed ta policy of equal employment opportunity. SyApps participates in E-Verify.

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Application Support Analyst F33369d