Application Support Analyst

Covenant Logistics Group Chattanooga , TN

Posted 3 weeks ago

Provide technical expertise in identifying, evaluating and developing practices and procedures for software applications that are cost effective and meet business requirements. Analyze complex business requirements and business problems for product support. Support functional modifications/ updates/test cases for development and quality assurance teams from a functional perspective. Manage 3rd party vendors through a cadence of scorecard reviews and QBRs ensuring that quality and expectations are met.

  • Establishing the root causes of application errors and escalating serious concerns to Supply Chain Leadership.
  • Continuously collaborating withing the Supply Chain team, as well as across broader operational teams, to effectively service internal / external customers with the goal of delivering all freight on time with minimal delays or services failures.
  • Monitoring and resolving transportation related EDI data discrepancies and errors to ensure accurate and timely information; communicating discrepancies to appropriate parties to ensure proactive and additional planning can occur where required / able
  • Reviewing daily status reports; ensuring on time performance & facilitating communication between internal and external partners as needed
  • Ensure timely communication of system disruptions to the appropriate internal parties; proactively providing solutions in order to mitigate delays and risk as needed. Identify the root cause and the changes that will prevent the incident from occurring again.
  • Leveraging data and analytics to identify opportunities that improve and reduce overall costs while improving service; striving for good, better, best always
  • Assisting the Supply Chain Leadership team in determining needs (both immediate and longer term) in order to best support internal/external customers and the needs of the business
  • Additional responsibilities and projects as assigned
  • Monitor change requests and tickets for 3rd party vendors. Establish SLAs for collaborative review and accountability.
  • Developing and implementing new operational processes/enhancements that facilitate greater efficiencies within the department and supply chain; specifically fostering enhancements to cost, speed and service for our internal/external customers.

Requirements

  • Subject-matter expert in transportation, risk identification, and implementation strategies preferred but not required.
  • Proficient in requirements gathering, diagramming & documentation, software/technology evaluation and selection.
  • Excellent communication skills, including meeting facilitation & team leadership.
  • Strong persuasive skills with the ability to manage user expectations.
  • Bachelors degree in Computer Science, Information Systems or a combination of college and relevant work experience.
  • Strong analytical, problem-solving and operational planning skills; ability to identify trends within large data sets and make recommendations based on data analysis
  • Excellent verbal and written communication skills; demonstrated ability to explain logistical processes and problems to non-practitioners and arrive at workable solutions
  • High degree of proficiency using MS Office Suite and Internet applications
  • Demonstrated collaborative skills and ability to work well within and across teams
  • Self-motivated and driven; ability to keep pace a fast and deadline-oriented industry/working environment
  • Prior experience using TMS, ELD, eDVIR, routing software and SSMS a plus.

Benefits

Competitive Compensation

  • 401(k) match, Serious Health Condition Pay

Full Health Benefits Package

  • Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance

Paid Time Off

  • Holidays, Birthday, Wellness Day, Vacation & Sick Time

Cultural Perks

  • Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran

VEVRAA Federal Contractor

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Application Analyst III Echart/Epic EMR Team FullTime

Erlanger Health

Posted 2 months ago

VIEW JOBS 9/17/2021 12:00:00 AM 2021-12-16T00:00 Job Summary: Reporting to Inpatient Clinical or Ambulatory Manager, this individual will provide application system support and be responsible for collaborating independently with systems business/clinical management and serve as technical resources to identify, analyze, prioritize and resolve system needs; use cases, workflow and metrics to configure, maintain and monitor system use. This individual will provide suggestions for potential application modifications, enhancements or business process changes as appropriate. This would include metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's, adhering to process and the timely recording of pertinent data. This individual must have strong knowledge IS processes as well as software application support. The Applications Analyst III works independently and relies on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable. Education: Required: Baccalaureate Degree in Information Sciences or related field, OR equivalent combination of education and experience De-escalation training, if applicable Preferred: Experience: Required: Five years operational experience in clinical or healthcare, business or operation setting OR Minimum of Five (5) years of functional and/or systems analysis and reporting Preferred: Position Requirement(s): Required: License/Certification/Registration Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education. Preferred: EPIC certification in the module(s) being represented Experience in EMR installations Department Position Summary: The employee must be able to demonstrate strong knowledge and skills necessary to provide comprehensive support for systems/applications. The employee must demonstrate strong knowledge on health care operations and the application of information technology to aid and improve health care functions. The employee must: Participates in the development and design of the application(s) for which there is an in-depth knowledge required of the assigned system. Develop functional specifications and operational process flows, department procedures, business requirements, or other necessary documentation for approved system enhancements or modifications. Demonstrate strong knowledge of IS internal department processes as well as software application support Require little to no supervision and collaborate independently with IS management Provide Technical resource to identify, analyze, prioritize and resolve system needs Able to use cases, work flows and metrics to configure, maintain and monitor system use Demonstrates an advanced understanding of the business management Provides suggestions for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionality Produce and provide analysis through reports, dashboards, and analytic tools to management Develop Metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's, adhering to process and the timely recording of pertinent data Communicates effectively with users, colleagues, and developers Provides estimates for moderate to complex work efforts Supports multiple concurrent projects and/or application modules, educates and coaches other team members and manages user expectations Manages tasks, resources, and project plans for team assignments Highly effective written and verbal communications and interpersonal skills to establish working relationships and education Strong organizational skills in managing multiple priorities Uses critical thinking skills regarding use of the clinical / business operations software applications Demonstrates initiative, creativity, and flexibility in problem resolution Demonstrates commitment to excellent customer service '143149 Erlanger Health Chattanooga TN

Application Support Analyst

Covenant Logistics Group