Application Support Analyst

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown Insurance is seeking an Applications Support Analyst to join our growing Retail Division! This position is a hybrid role and can report into any of our 350 locations nationwide or be remote for the right candidate. The Applications Support Analyst position provides customer support service to user of software applications used within the business, enabling needed business processes to be successful. Working under the supervisor of the team leader, this role is responsible for responding to a wide variety of customer needs and providing on-call support. This could include handling customer complaints, solving user access issues, troubleshooting, diagnosing problem, escalating issues as needed and problem solving. The Analyst position also monitors the application system(s), manages data, provides basic instructing and train to end users, completes root cause analyses, makes recommendations, and works through others to improve processes.

WHAT YOU'LL DO:

• Effectively interacts and clearly communicates with teammates within multiple levels and departments within the business, to support the effective and efficient use of the department's applications.

• Able to follow and execute upon standard operating practices and procedures.

• Demonstrated knowledge in multiple applications supported by the department.

• Leverages application expertise to troubleshoot, problem solve and offer solutions.

• Able to effectively use and offer customer support to multiple system tools and applications.

• Maintains security access for information systems.

• Monitors the COTS systems and perform necessary testing, validation for release management, ongoing troubleshooting, and issues management.

• Supports application conversion and implementation projects.

WHAT YOU'LL NEED:

Required

• Experience in customer service

• Previous software management experience

• Bachelor's degree or equivalent experience

• Proficient with MS Office Suite, particularly Excel.

• 2+ years of working in a similar role.

• Strong problem-solving skills for technology-related issues and complex business scenarios.

Preferred

• Experience providing support for current COTS applications

• Experience in supporting variety of business applications in a production environment.

• Experience with CRM Systems such as Dynamics or Salesforce

• Foundational knowledge of the insurance industry.

WHAT WE OFFER:

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Paid Time Off (PTO)

• Generous benefits package: health, dental, vision, 401(k), etc.

• Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.