Application Support Analyst

Company Overview

Every firm has a culture - the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms - the game-changers, the industry leaders and the disruptors - have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over the years, we have purposefully built and nurtured our client-first culture.

Brown Advisory is an independent investment management and strategic advisory firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service with offices in Austin, Baltimore, Boston, Delaware, Frankfurt, London, Nashville, New York, North Carolina, San Francisco, Singapore, Southern California, Tokyo, Virginia and Washington, D.C. The firm's institutional and private clients are based in 50 states and more than 44 countries and territories and are served by over 850 colleagues worldwide, all of whom are equity owners of the firm.

Job Description

Brown Advisory is seeking an experienced Application Support Analyst to join our Information Technology team. The Application Support Analyst will be responsible for daily support of Brown Advisory's core critical applications, and support on projects for multiple systems. This individual will support enterprise application users at all levels within the company, and across business units.

The Application Support Analyst Responsibilities:

• Provide daily support to end users within the front, middle and back-office operations teams.

• Fulfill routine service requests submitted by end users in the front, middle and back-office systems.

• Monitor, triage, and resolve or escalate incidents created by end users and by the automated workflow system.

• Identify and escalate major incidents impacting critical business processes and systems.

• Execute deployment packages and upgrades on enterprise systems.

• Create and/or update knowledge base articles regarding procedures, workflows, user guides, process run books, etc.

• Analyze, propose and implement improvements to business processes, system performance and data integrity, to reduce manual processes and increase automation.

• Provide hands-on application support for mission critical systems including, but not limited to:

• Business Process Automation

• Order Management

• Portfolio Accounting and Reporting

• CRM

• Compliance

• Accounting and Finance

• Human Capital Management

• Create and/or update documentation: procedures, workflows, system level and user guides.

• Work closely with other departments in the implementation of process improvements.

• Provide user application and process training.

• Provide end user application and process training, as required.

• Participate within the change management process.

• Participate in an after-hours support rotation, typically one week every 4-5 weeks.

Job Requirements

• BS in Information Systems, Information Technology, or a related field is required

• Minimum of 5 - 7 years of similar Application Support experience in a comparable environment.

• Batch scheduling tools and workflow/job automation experience.

• Intermediate level knowledge of the SQL syntax.

• Excellent analytical and troubleshooting skills, with an emphasis on root cause analysis.

• Excellent organizational, teamwork and time management skills.

• Excellent oral and written communication skills.

• Ability to handle multiple parallel tasks.

• Ability to engage and coordinate directly with vendors.

• Ability to present relevant information to all levels of the organization.

• Ability to work quickly and independently in a fast-paced environment.

• ITIL Foundation familiarity and/or experience is a plus.

• A hunger to learn best practices across a large portfolio of applications and platforms.

Salary: $95K-$138K Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).

Benefits

At Brown Advisory we offer a competitive compensation package, including full benefits.

• Medical

• Dental

• Vision

• Wellness program participation incentive

• Financial wellness program

• Gym membership discounts

• Fitness event fee reimbursement

• Corporate gym membership discounts

• Colleague Assistance Program

• Telemedicine Program (for those enrolled in Medical)

• Adoption Benefits

• Daycare late pick-up fee reimbursement

• Basic Life & Accidental Death & Dismemberment Insurance

• Voluntary Life & Accidental Death & Dismemberment Insurance

• Short Term Disability

• Paid parental leave

• Group Long Term Disability

• Pet Insurance

• 401(k) (50% employer match up to IRS limit, 4 year vesting)

Brown Advisory is an Equal Employment Opportunity Employer.