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Application Support Analyst

Expired Job

Booz Allen Hamilton Inc. Charleston , SC 29402

Posted 2 months ago

Job Description: Job Number: R0039320

Application Support Analyst

Key Role:

Work with the development team throughout the triage process. Work directly with application users to detect, investigate, and diagnose potential problems and defects. Assist with issue detection, and support development of team's reliability on the application support analysts (ASAs) to troubleshoot and propose client solutions. Work as an ASA at the ground floor with our end users, and serve as a subject matter expert. This position is located in Charleston, SC.

Basic Qualifications:

  • Experience in working with technical requirements owners to obtain information on application design and functionality to propose solutions for end users

  • Experience in working with network administrators to troubleshoot performance issues and outages

  • Experience with performing application testing in multiple environments

  • Experience in conducting conferences calls and live demos with end users and developers to provide solutions

  • Experience in establishing a common comprehension of workflow applications processes within multiple project environments

  • Experience working as an application expert within an infrastructure team, as a part of the Agile methodology

  • Experience in working with communicating application development life cycle events to multiple parties and tracking updates and changes to life cycle

  • Experience in creating documentation related to process, change management requests, and incident resolutions

  • Ability to obtain a security clearance

  • HS diploma or GED

Additional Qualifications:

  • Experience with SOAP UI

  • Experience with SQL

  • Experience with relational database systems and concepts

  • Ability to communicate application information and solutions to clients

  • Ability to work efficiently in cross team situations and independently

  • Ability to grasp concepts and flow of cross platform data

  • BA or BS degree in a technical field

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

We're an EOE that empowers our peopleno matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran statusto fearlessly drive change.

SIG2017


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Application Support Analyst

Expired Job

Booz Allen Hamilton Inc.