Lewan Technology believes in building strong professional relationships from the inside out as the best way to serve our employees and customers alike. We share a passion for working together in helping our clients by managing their technology so they can focus on managing their business. If you value hard work and accountability, have a collaborative spirit, a passion for serving others, and want to contribute to our cause, call us to discuss an exciting career opportunity in office technology. Lewan Technology, A Xerox Company, is seeking a customer support professional to join our growing team.
As a Lewan Application Specialist, you will work with our print monitoring team to collect device meter readings, remotely install eMetering software, troubleshoot application installations, audit and analyze account information, and much more. The Application Specialist will need to work with technicians, engineers and non-technical personnel to resolve operating system, security and network issues. Significant time will be spent contacting customers or scheduling appointments via phone or email for installing or troubleshooting software applications. Occasional visits to customer sites to perform onsite verification may be required. This position requires the ability to work with a team and on your own as well as be self-motivated and reliable. This is an entry-level position.
Information Technology (IT) comfortable and competent
Communicate clearly verbally and in writing
Follow-through and Reliability
Ability to work independently
Detailed and organized
Good prioritization and decision making
Self-motivated (able to set realistic but challenging goals to accomplish tasks)
Associate Degree and/or equivalent IT certifications such as A+, Net + or IT experience.
Intermediate Microsoft Office skills. In particular, Outlook, Excel and Word experience.
Proven customer service skills with heavy outbound customer call experience preferred.
Strong attention to detail and ability to maintain a high level of accuracy.
Ability to prioritize tasks and move from task to task quickly.
Strong interpersonal skills, including the ability to work with a variety of personality types.
Highly self-motivated and reliable work ethic.
Must be flexible to customer needs and demands.
Entry-level sales, service (or other customer-facing experience) preferred and recommended.
Must be organized and able to meet deadlines for small daily projects, and large seasonal projects.
Compensation and Benefits:
Full benefit package including medical, dental and vision coverage.
Life and disability insurance plans.
401(k) with company match.
Continuing education and ongoing training opportunities to support skill growth and career advancement.
About Lewan Technology
We are a local office technology and managed service provider supporting Colorado, Wyoming, New Mexico and the Rocky Mountain Region since 1972. Our print management solutions and IT services teams deliver extraordinary expertise and offer a single source for our customers' printing, document workflow, technology solutions and IT support needs. Our unique business model provides the benefits of both local decision making and the backing of Xerox, a Fortune 500 global technology leader.
Our team of sales, service and support staff make us great. We believe work life balance and a positive, fun and encouraging work environment are the keys to employee and company success. Lewan employees are passionate about providing a world class customer experience, challenging themselves and supporting each other.
Lewan Technology is an equal opportunity employer.
Lewan & Associates