Application Services Tech Lead

Ellucian Inc. Reston , VA 20190

Posted 11 months ago

Employee Type: Full

  • Time

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today's students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.


  • Oracle Relational Database 11g and 12c Administration including planning, analysis, coordination, support and maintenance of ERP systems such as Ellucian Banner and all components of the Unified Digital Campus (UDC) technologies such as: Banner XE, ESM, Degreeworks, ODS, EDW, Workflow, BDMS / XtenderSolutions, UC4, Touchnet, BEP, eTranscripts, and any other client applications.

  • Install, configure, and maintain Oracle based technologies including Oracle Database, Oracle Fusion Middleware, Weblogic Server, Tomcat, and any required technologies in support of Banner and Banner components. Additional duties include and are not limited to the implementation and configuration of application components within those Banner Technologies.

  • Coordinate physical and logical changes to Enterprise Databases and UDC applications by performing the following duties which may include but not limited to the following:

  • Develop and implement the backup, recovery, and cloning of all databases.

  • Database & application installation and maintenance according to established best practices.

  • Proactively monitor and optimize system performance using tuning, optimization, AWR, ASH, and other methods.

  • Acts as a technical advisor to provide detailed planning information to project coordinators to assist in planning of service requests, implementation steps, corrective actions, upgrade

  • Team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience.

  • Client Satisfaction focused

  • Attention to details are a must
  • Superior verbal and written skills, encompassing complete understanding on the English language with exceptional communications skills.

  • Must be able to multi-task and balance a workload among many clients.

  • Strong interpersonal and customer service skills. Ability to work effectively with end-users and teammates, to gain their confidence, to understand their technical and operational needs and translate them into viable technical solutions.

  • Ability to multitask, prioritize tasks, and execute without constant supervision.

  • Oracle Certified Professional Certification

Required Skills

  • Oracle Database Administration, Installation and Configuration

  • Should have real-time work experience implementing and maintaining Oracle Dataguard environment

  • Oracle Recovery Manager (RMAN) Experience

  • Good knowledge on Oracle SQL & PL/SQL

  • Workflow automation of common repeatable Oracle tasks

  • Experience leveraging AWS, scripting, and automation tools for installation

  • Delivery Orchestration tasks on AWS

  • Automated upgrade tools, familiarity with SDK's

  • Global capability/compliance

  • Experience in any of the ITIL complaint tiketing tool(s)

Preferred Skills

  • Knowledge on Cloud computing

  • Application Management

  • Oracle 11g Fusion Middleware

  • Forms and Reports experience
  • Experience in Oracle Weblogic

  • Tomcat administration and configuration

  • Oracle RAC Real Application Clusters experience

  • Multi-lingual (Spanish, Portuguese, French, Arabic, Hindi, or others).

  • AWS Solutions and Associate Certifications

  • ITIL certification in IT Service Management preferred.

Desired Skills

  • Knowledge on Oracle Streams and GoldenGate

Working hours

  • Rotational 16 x 7 with 5 days working pattern and any 2 days week off

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Dir I Info Tech

BAE Systems

Posted 2 days ago

VIEW JOBS 2/16/2020 12:00:00 AM 2020-05-16T00:00 Responsible for implementing a robust ITIL based service management strategy. Lead a team of professionals that manage processes, creates outputs, and ensures deliverables related to service management. This includes problem & incident management, service request management, change management, asset management, knowledge management, and configuration management. This role is responsible for continuously improving the service management approach and driving innovation with a focus on the customer experience. Responsibilities include: * Create and execute a vision, strategy, roadmap, detailed execution plans and ownership for adoption of ITSM capabilities, ensuring the strategy is executed and delivers business results * Provide leadership, operational management, direction, and ongoing feedback for the IT Service Management team * Support and manage the Service Catalog, guide process documentation and execution for service delivery * Identify and measure KPIs for service delivery to ensure that expectations are met or exceeded * Ensure service solutions are implemented in accordance with policies/procedures, and identifies and resolves major issues impacting service levels. * Collaborate with other groups in IT to resolve service interruptions and major incidents * Facilitate continuous improvement by proactively identifying areas of opportunity to improve the customer experience * Partner with the ServiceNow Tools team to enable process automation and optimization BAE Systems Reston VA

Application Services Tech Lead

Ellucian Inc.