Application Services Manager

GENERAL DESCRIPTION

Want to join a high performing organization? Want to make a positive impact on the Roanoke community by leading a team that makes a difference? The County of Roanoke's nationally recognized and award-winning Information Technology Department (IT) aligns the County's information technology infrastructure and systems to the needs of the community. Roanoke County IT ensures that its services support Roanoke County by providing technology innovation and information to decision makers.

This position offers an opportunity to lead a high-performing team and focus on innovation and continuous improvement. The team takes pride in providing excellent support for over 50 systems, including Public Safety, Tax Revenue, Finance, Human Resources and Payroll applications. Experience in managing these types of systems, projects and teams is preferred, as well as a strong background in functional, technical and data analysis oversight. If you enjoy interacting with technical teams, department and government leaders, and vendors, and balancing multiple priorities and department needs, this job might be a good fit for you.

Performs complextechnical, professional and administrative work directing the design development, programming, systems analysis and installation of information Systems; liaison between the Application Services Division and other managers/supervisors and senior level management; performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS

• Directs the activities of the application services staff to ensure completion of assigned projects and administers policies.

• Evaluates work of staff for accuracy and conformity with established procedures.

• Develops implements and enforces application services procedural and documentation standards.

• Reviews and makes recommendations on all proposed systems solutions.

• Analyzes project requests in relation to current and future plans.

• Establishes and administers a project planning, control and reporting system.

• Acts as liaison between application services and other managers/supervisors and senior level management.

• Establishes general schedules and priorities for application services staff.

• Makes formal presentations orally and in writing.

• Establishes and maintains vendor management standards and relationships

• Assists with contract negotiations for purchased applications.

• Advises project team leaders on preparation of estimates, schedules and reports.

• Prepares annual budget submission, reviews and authorizes expenditures.

• Performs other duties as assigned.

REQUIREMENTS/PREFERENCES

Education

Required: Bachelor's degree from an accredited college or university in information technology computer science, business, accounting or related field or any combination of education and experience equivalent to degree.

Experience

Required: Extensive experience in the design, documentation and programming of information in a state-of-the-art environment, project management and technical staff supervision.

Certifications/ Licenses

None required

Knowledge, Skills and Abilities

• Comprehensive knowledge of and possession of technical skills in state-of-the-art computer hardware, facilities, hosted and on-premises environments, project management, system requirements, cost/benefit analysis, systems design and documentation, client server technology and other technology tools and products. Knowledge of system development standards, data analysis and MS SQL tools and structure preferred.

• Considerable knowledge of effective supervisory and leadership practices, methods and techniques.

• Ability to gather and analyze data; communicate effectively both orally and in writing, as well as make oral presentations; supervise and motivate the Application Services staff; establish and maintain effective working relationships with staff, users and senior level management; and work independently with general directions and minimal supervision.

Additional Requirements

Subject to a complete criminal history background search with acceptable results. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.

Supervisory Responsibilities

Yes - supervises a team of approximately 10 Business System Analysts.

OTHER INFORMATION