Application Service Manager (62505)

Dentsply Waltham , MA 02154

Posted 3 months ago

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. As The Dental Solutions Company TM, Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dentistry. Dentsply Sirona's global headquarters is located in York, Pennsylvania, and the international headquarters is based in Salzburg, Austria. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. This position is located in Waltham, MA, a city along the Charles River in Middlesex County, Massachusetts with rich cultural history that can be explored at various world class monuments, museums and art galleries. The city is a hub for scientific research and higher education with several renowned universities. Waltham also includes numerous high-tech companies and is located in the Boston Route 128 High Technology Corridor only nine miles from Boston which makes this an attractive location to live, work and play.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

The Application Service Manager (ASM) role is responsible for the support of software applications used under the Dentsply Sirona Implants & Wellspect Healthcare divisions, including deployment and maintenance for the Atlantis Production groups. This position directly interfaces with the business units and operations group to ensure efficient service to business and its users to provide stability and development of capability for the company's applications that supports the manufacturing and various production processes.

The Application Service Manager is charged with assuring complete systems stability in the Production environment during any software implementation or upgrade. This is accomplished through end-user training, various validation practices, and controlled deployment activities in close coordination with the local and global teams in ISIT, Software Development, Software Quality, and Operations. The ASM also has primary responsibility for local Production software systems support and support management. The ASM will coordinate with team members to drive improvements in the development, testing, validation, release and support processes in order to reduce upgrade management and support costs. Works with the Operations staff to ensure that all open issues and ongoing support activity so that effective decisions can be made to maintain on-time delivery, product quality, and the customer experience in a short lead time custom manufacturing environment.

The position will adhere with all stated company polices, rules and procedures relating but not limited to Quality, Safety, Health and Environment (SHE) which the role has responsibility.

Principal Responsibilities:

  • Works closely with the Application Project Managers (APMs) to transition software from the Development- to Production Phase (rollout).

  • Create and maintain documentation used by other Application Support roles, including ASMs globally, Operations Engineers, and ISIT staff.

  • Establish and coordinate the implementation and support of all necessary components sufficient to perform complete system validation of software applications used in Production, which includes Infrastructure and supporting software / hardware where applicable.

  • Lead the deployment of these Software Applications to the Production floor in coordination with other ISIT staff, Operations staff, and Software Development.

  • Provide all levels of production related software support to completion, including coordination with groups both on- and off-site where needed. Review open issues and communicate with end users, both for status updates periodically and resolution when available.

  • Maintain outstanding client relationship by diagnosing client needs and working closely with the development manager to ensure that the final product/solution is of appropriate quality and meets or exceeds client expectations.

  • Manage and coordinate day-to-day production support and work closely with Operations and Software Development to incorporate new features stemming from systemic support issues and/or bugs are addressed in a timely fashion and in accordance to customer expectations.

  • Works with Operations Engineering and Software Development teams to The ISIT Application Services Manager will work with other global ASMs to coordinate and streamline similar processes as well as resolve global issues common to multiple sites (including but not limited to the Atlantis suite).

  • Attend regular meetings with local and global Operations, APM, and ASM users to coordinate activities and relay information to the ISIT team locally.Identify, develop, and maintain in-house ISIT-developed applications used to improve processes using PHP/MySQL or Microsoft stack. Work with end users to determine requirements.

Internal & External Relationships:

  • Works closely with all departments to provide a reliable infrastructure to support the business needs. Frequent communication with all levels of management and associates. Interaction with department Managers to provide sufficient support and resolution of technical issues.

  • Works closely with business units and Operations to plan, implement and maintain system enhancements and upgrades.

  • Frequent vendor/manufacturer interaction, ex. Microsoft, DM Solutions, etc.) to provide maintenance, support, software implementation and problem resolution.

Education/Experience:

  • Individual must have experience of Server hardware installations and operating system builds and extensive experience in the following technologies: HP, Microsoft Windows Operating Systems and its applications and how they interact with applications.

  • Knowledge of the principles and practices of information systems at a level normally acquired through the completion of a Bachelor's Degree in Computer Science or equivalent technical training plus up to 5 years related experience or training, or equivalent combination.

  • An understanding and practice of general project management concepts and customer care.

  • Experience in working with and/or managing multi-disciplinary teams in a technical services support and 24x7 manufacturing environment.

  • Experience with scripting and writing, developing, or small in-house applications, software and/or Web-based, using PHP, Microsoft stack (ASP.net, MVC), etc.

  • Experience of managing web-based and application services and databases in service development and delivery.

  • Prior database support experience is required (Access, SQL, MySQL)

  • Experience with end user training software products and methods.

Qualifications:

  • Extensive experience working in a team-oriented, collaborative environment

  • Excellent oral and written communication and presentation skills

  • Keen problem solving skills, ability to deal with complex situations and recommend a course of action

  • Must be flexible and able to respond to rapid change to meet business needs

  • Highly self-motivated and possess strong analytic and problem-solving acumen

  • Ability to conduct and participate in the evaluation of IT products and services as required

  • Experience with server environments preferred

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include "Accommodation Request" in the subject.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Of Customer Service Trainee Hannaford

Delhaize America

Posted 5 days ago

VIEW JOBS 9/12/2019 12:00:00 AM 2019-12-11T00:00 Job Title: Assistant Manager of Customer Service Trainee Essential Job Functions: 1. Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations. 2. Foster a positive and inclusive environment to associates. 3. Manage the Office/Front End/Service Center operations in accordance with established department standard practices. 4. Manage work schedules to effectively maintain customer service standards and meet associates' personal needs. 5. Hire, train and develop associates to meet the departmental needs. 6. Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department. 7. Supervise performance of all duties and responsibilities of all Front End/Office/Service Center associates assigned. 8. Verify all customer IDs and ensure compliance with check cashing and tobacco/alcohol beverage sales policies. 9. Attain departmental budgeted payroll, over/shorts, bad checks and supplies. 10.Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Requirements Qualifications: A high school graduate or equivalent preferred. Excellent interpersonal, organizational, communication, and customer service skills. Good understanding of store operations preferred. Must meet minimum age requirements to perform specific job functions. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Ability to use technical information to solve problems. Ability to lead and direct others. Duties and Responsibilities: 1. Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary. 2. Ensure department associates are properly trained by certified trainers. 3. Maintain solid communication in the department and throughout the organization. 4. Observe and ensure compliance with company sanitation, safety, and food safety standards. 5. Observe and follow all company policies and established procedures. 6. Handle cash pickups and change orders as requested and log as required. 7. Assign fixed activities to office/service center/front end associates during idle periods. 8. Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items. 9. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards. 10. Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements. 11.Supervise the effective operation of the office/service center/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions. 12.Secure office and front-end podium at all times when leaving it unattended; protect company assets at all times. 13.Have a total understanding of MPP, labor analysis, scheduling and ordering. 14. Follow all customer service department standard practices to ensure efficient operations. 15.Conduct performance appraisals in accordance with company standards. 16.Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy. 17. Perform cashier and/or bagging functions as needed. 18. Perform service center/office associate functions as needed. 19.Assist in special projects and perform other functions as assigned by supervisor. Physical Requirements: 1. Ability to use computers and other communication systems required, performing all job functions. 2. Perform repetitive hand and arm motions. 3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion. 4. Pull or push up to 75 lbs. on occasion. 5. Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners. 6. Stand 100% of the time with occasional walking short distances. 7. Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator. 8. Lift and carry up to 15lbs occasionally. 9. Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level. 10.Meet established volume activity standards for the position. 11.Have sufficient visual activity to check ID cards, checks, invoices and other written documents. Apply On-line Delhaize America Waltham MA

Application Service Manager (62505)

Dentsply