Twist is looking for a bioinformatics professional to serve as a primary technical field contact for Twist's customers and to be an integral part of our Sales team. This role will function as a liaison between the customer and Twist. In this capacity he/ she is responsible for the pre- and post-sales technical support and market development activities for Twist's Next Generation Sequencing target enrichment portfolio. Prior experience with Next Generation Sequencing and target enrichment will be essential to enable translation of customer requirements to internal teams. This position can be remote, with travel requirements of up to 25%.
Provide expert understanding and strong technical competency in discussing Twist's capabilities and product offering with customers
Provide bioinformatics support for NGS data analysis to support customers troubleshooting.
Support custom NGS panel design utilizing an existing design work flow to meet customers design expectations (White Glove Service)
Provide application support for pre- and post- sales activities for Twist's product portfolio for the NGS portfolio
Create bioinformatics analysis tools to assist in building an Application Interface for custom panel designs
Local and regional travel (10-20% time) to work in the field with Sales, attend meetings with key customers, provide training, and participate in trade shows
Identify, nurture, and manage collaborations to network and provide leads for the sales team
Support sales team in technical discussions, presentations, and meetings with customers
Provide high level technical support to the customer in discussing and design requirements and providing guidance or input on experiments related to use of Twist's products
Liaise between customer, sales team, product management, and other internal teams including R&D and Production.
Network with customers and provide feedback to Product Marketing on customer requirements for new applications or products
Keep informed of competitive market information at industry seminars, trade shows, and conferences and provide reports on trends to Sales and Product Management
Keep abreast of all research development in the field and summarizing for the team
3-5 years commercial experience preferably in Pharma
MS/PhD in Molecular Biology, Biochemistry, Bioinformatics or related field
Strong technical knowledge of NGS applications and bioinformatics required to support NGS data analysis & target enrichment panel design.
Experience with perl, python, bash scripting, AWS, and UI/UX design
Advanced knowledge of, and practical experience in biotechnology product development
A successful candidate will have both bioinformatics and customer facing experience
Requires flexibility in working hours to support multiple time zones
High attention to detail
High self-motivation and must have demonstrated ability to work in collaborative team environment
Excellent verbal and written communication skills
Experience of customer support and use of CRM system a plus
About Twist Bioscience
At Twist Bioscience synthesizes genes from scratch, known as "writing" DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
Twist Bioscience Corporation