Application Reliability Engineer - Kibana, Dynatrace, Json

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension.

This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration at our Buffalo, NY Tech Hub

Overview:

Serves as advanced technologist for an individual technology or set of technologies.

On Call Support for Digital Banking. Two days on and rotation on Fri - Sun between 7 to 8. Help drive resolution to high severity incidents

Work with internal stake holders to resolve customer issue.

Work with internal teams to train, design and implement standard logging conventions

Work with teams to implement Kibana logging, dashboards and alerting.

Knowledge in Kibana, Dynatrace and Json

Primary Responsibilities:

• Identify opportunities and develop telemetry for applications - proactive, automated monitoring, and alerting solutions by utilizing available tools (ELK, DynaTrace, Splunk, Service Now etc.)

• Fanatically protect customer and developer experience through capabilities and processes that detect and restore system issues as quickly as possible (through telemetry, monitoring, alerting, and both automated and manual recovery)

• Improve overall observability by implementing monitoring, metrics, logs and Service Level Objectives (SLO).

• Work closely with Technology management, senior Engineers, and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization.

• Responsibilities may include infrastructure review, implementation, and design, creation of support and architectural documentation, standards, policies, analysis, and testing.

• Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements.

• Coordinate vendor interactions and/or vendor resources as needed.

• Mentor and coach less experienced engineers, technicians, and integrators. Review documentation, proposals, and changes proposed by less experienced staff.

• Seek to expand knowledge and understanding of Financial Services trends, practices, and technologies on a continuous basis.

• Follow and promote use of industry best practices, standards and procedures.

• Maintain a strong aptitude and working knowledge of Bank applications, systems, development environments. Maintain a detailed understanding of vendor technologies and services used by the Bank.

• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

Combined minimum of 6 years' higher education and/or work experience in systems design, management and/or architecture

Knowledge in Kibana, Dynatrace and strong knowledge of Windows OS, SCCM, Powershell, Json and Phyton.

Education and Experience Preferred:

Bachelor's degree in Computer Science or Computer Engineering

Minimum 6 years' professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications

2+ years' experience DevOps and or DevSecOps

3+ years' experience in leveraging Observability and Monitoring tools to derive critical insights and improve Failed Client Interactions (FCI)

Ability to translate complex business and functional requirements into structured high quality implementations using any variety of industry standard approaches

Advanced knowledge and advanced expertise in industry and/or vendor technologies

Able to solicit, gather, document, and analyze system specification and requirements

Ability to work independently and collaboratively with others in team environment

#LI-JB3

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,581.10 - $155,968.51 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America