Application Engineering Manager

About Us

Dymax, part of the Bachmann Chemical & Engineering family of brands is based out of Torrington, Connecticut. Dymax is globally recognized as a pioneer in the development of light-curable adhesives and curing equipment. Today, our expansive portfolio of innovative adhesives, coatings, and maskants are supported by dispense solutions and cutting-edge UV and LED light-curing equipment. Unlike our competitors who supplying standard products, Dymax focuses on the customer experience by tailoring solutions that help customers lower costs, reduce their carbon footprint, improve efficiency, and drive profitability. Our focus on being a customer intimate organization has led us to where we are today: a rapidly expanding force within our industry, an innovative product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

About You

We're seeking a result-focused, innovative, self-driven, and well-qualified individual to join our talented team as our Application Engineering Manager. Based out of our Torrington Connecticut location, you will direct innovative, customized technical solutions for customers and Dymax team by leading the North American Application Engineering team to evaluate, problem-solve, and troubleshoot while providing outstanding collaborative integrated solutions and recommendations to customers' adhesive and equipment issues. Also, by personal fieldwork providing root cause analyses and long-lasting remedies to customers across North America. This includes coordinating and integrating with other BCE brands to leverage their core competencies and to establish alignment with Dymax global AE resources for customer solution activities on a global scale."

In addition, you will:

• Lead the coordination and collaborative integration of global AE team resources and the engagement with other BCE brand technical resources by leveraging entity core competencies, and establishing routinized customer solution activities

• Optimize departmental application recommendations and root cause conclusions leveraging experience and subject-matter-expertise with customer intimacy and people-management skills to develop and manage technical teams that provide consistent solutions and timely support for Internal and external stakeholders

• Develop vibrant, responsive, insightful, high-performing AE teams by exercising strong leadership and judgment skills to acquire, train, coach, cultivate, performance manage and develop dynamic, engaged employees. Also, by assigning and distributing work, following up, setting objectives, and managing standards, test results, data collection, analysis techniques, qualification of leads, and reporting formats within the North American AE lab

• Efficiently disseminate product information, resolutions, and recommendations by leading the cross-departmental coordinated flow of issue resolution, root cause analyses, and available alternatives with Customer Service, Sales, Production, R&D, Product Management, and Quality.

• Create product marketing and sales opportunities by engaging with, and providing exceptional assistance to, customers, Territory Sales Managers, and sales channel partners in the design, manufacture, and development and testing of new or revised offerings

• Build product awareness and Dymax product use capabilities by coordinating and providing regular technical training to Territory Sales Managers, sales channel partners, customers, and stakeholders