At SPX Transformer Solutions, we are committed to hiring the best and most talented people and providing them with the tools and opportunities necessary for them to not only excel at what they do every day, but also fuel their workplace passions and transform their careers. Mentoring, training and development activities by industry experts abound, while the nature of the business encourages cross-functional and interdepartmental learning, communication and teamwork that lead to continuous improvement in all areas. Desired competencies include self-motivation, creative problem-solving, compulsion to make a difference and the ability to work well with others in a challenging, fast-paced environment.
The Application Engineer drives the sales process, working in conjunction with the Field Sales team as the "Go-To" person for selling custom engineered to order type product(s). Must be able to identify technical issues to assure complete customer satisfaction through all stages of the sales process.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Build and maintain strong relationships with customers to ensure ongoing customer satisfaction
Understands needs in the market by visiting customers
Understands customer needs and develops solution for those needs
Works together with Sales, Order Handling & Project Management to ensure improving/ongoing customer satisfaction
Ensure customer satisfaction surveys are executed, analyzed and actioned
Host customers during onsite visits, inclusive of tours, meals, product technical reviews and commercial negotiations
Develop and present product and product training material
Assists in the definition and communication of the value proposition of the product, to the customer
Define and communicate product value propositions
Provide product, application and technical support to the Sales Team
Create demand through technical promotion, providing solutions and value selling
Collaborate, develop and implement annual territory plans in conjunction with Territory General Manager's
In collaboration with the Sales team, drives achievement of orders & profitability targets
Ensure achievement of established targets through metric tracking and application of continuous improvement methods
Prepare proposals leveraging a competitive solution, addressing customer needs, while outperforming competition
Issue proposals to customers and supports commercial and technical inquires
Prepares accurate cost estimates to support proposals
KNOWLEDGE, SKILLS & ABILITIES
Excellent communication skills
Strategic thinker with relationship building skills
Problem solver mentality; strong analytical and decision making skills
Well organized with exceptional written, verbal and formal presentation skills
Exceptional track record of dealing with and influencing internal and external customers
Ability to motivate stakeholders to achieve extra-ordinary results through team work
EDUCATION AND EXPERIENCE
Required Education / Experience
Bachelor's degree in engineering, Electrical or Mechanical preferred.
3-5 years of customer facing roles
Worked in industrial manufacturing environment with long lead-time, engineered-to-order product
Candidate must have knowledge of engineering project management
5-10 years of results oriented experience in marketing and/or sales environment preferred
Strong knowledge of the electric power industry preferred
Experience in bidding/proposal preparation and the ability to read and understand bid/proposal specification, both from a technical and commercial perspective, including interpretation of contractual terms and conditions
SPX Transformer Solutions, Inc. (formerly Waukesha Electric Systems, Inc), is one of the largest U.S. manufacturers of power transformers and a valued supplier of complete transformer service solutions, components and replacement parts as well as a variety of substation-applicable training classes for all skill levels including a large number of comprehensive LTC maintenance courses. We employ approximately 1,200 people throughout the United States and operate manufacturing facilities at our headquarters location in Waukesha, WI as well as Goldsboro, NC and Dallas, TX.
SPX is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
Thank you for your interest in our company.