Application Engineer

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes "yank the tank" and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does an Application Engineer do at Rinnai?

Provide engineering solutions to a diverse customer base that include but not limited to MEP professionals, Architects, Builders Mechanical contractors in sizing, design, installation and quotation of commercial and residential water heater heating and space heating solutions, in addition, support Rinnai sales, service, manufacturing reps and distributors in closing opportunities to a win in North America and neighboring emerging markets.

• This position is located at 103 International Dr. Peachtree City, GA.

What you will do:

RESPONSIBILITIES

• Provide sizing, design, installation and quotation of commercial and residential water heating and space heating systems that include but not limited to tankless waters heaters, tankless rack systems boilers, and infrared heaters.

• Research and recommend technologies that work in synergy with Rinnai product line i.e renewable and sustainable technologies such as geothermal, solar PV/ thermal and more.

• Provide comprehensive ROI and lifecycle cost analysis.

• Support Rinnai commercial business managers, corporate account managers, builder sales managers and manufacturer reps in executing timely solutions within a defined SLA timeline.

• Provide real-time data entry of all commercial opportunities in CRM database.

• Provide system troubleshooting/ diagnostic support and corrective recommendations for all commercial verticals where necessary.

• Use of SolidWorks CAD package to complete design models/drawings for various made to order (MTO) builds and plumbing schematics incorporating Rinnai product line.

• Use of ASHRAE and ASPE Application Handbook and other industry calculation methods to size water heaters and space heating equipment.

• Engage and present to large audiences that include engineers, contractor, distributor, and more.

• Follow-up to closure of hot leads by calling and interacting with customers via phone, forging relationships with these customers, with an outgoing spirit and personalities.

• Embrace and support growing business demands in a changing environment.

• Awareness and compliance of Company Policies and Procedures

REQUIREMENTS:

KNOWLEDGE

• Bachelor's degree in Engineering and 3-5 years Engineering design experience in the Commercial HVAC /Water Heating environment or combination of education and experience

• Preferred experience with customer interface

• Experience with hydronic heating system design / installation

• Experience with AutoCAD, SolidWorks or other similar CAD software is a MUST

SKILLS

• Ability to communicate freely with customers and present to a large audience.

• Well-developed analytical and problem-solving skills

• Technical proficiency in related field

• High computer literacy

• Ability to produce reports on technical issues

ABILITIES

• Ability to develop high levels of cooperation and respect from staff, colleagues, and suppliers alike.

• High level of personal integrity and honesty

• Team player able to operate with independence and enthusiasm.

• A lateral thinking style.

• Technical, Customer service and Quality discipline

• Customer support and service mentality - ability to communicate with customers with confidence.

PHYSCIAL REQUIREMENTS:

PHYSICAL ACTIVIITES

• Remaining in a stationary position, often standing, or sitting for prolonged periods.

• Communicating with others to exchange information.

• Repeating motions that may include the wrists, hands and/or fingers.

• Assessing the accuracy, neatness and thoroughness of the work assigned.

ENVIRONMENTAL CONDITIONS

• No adverse environmental conditions expected.

PHYSICAL DEMANDS

• Sedentary work that primarily involves sitting/standing.

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend's discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.