Application Engineer

Your responsibilities:

• Provide product and application-based technical customer support for IIOT Technologies customers via phone, email, chat, and video conferencing.

• Provide product selection and installation support and find creative solutions to customer issues.

• Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools.

• Test sensor products and digital tool features before releases and create/update supporting documentation.

• Collaborate with other functional areas, including product management, R&D, and quality, to ensure overall alignment.

• Provide training to the DODGE salesforce and external customers on products and their proper applications.

• Create part numbers and establish and maintain BOM's.

• Support warranty and quality functions.

• Occasional travel as required. Travel to provide on-site customer support, including product training, installation support, and troubleshooting.

• Create, use, and maintain software programs to help facilitate customers' requests and make daily tasks more efficient.

Your background:

• Completed a mechanical engineering (or mechanical engineering technologies), Electrical engineering bachelor's degree program, Computer Science or related fields

• Must be currently authorized to work for Dodge Industrial in the US

• Focus on customer interaction and satisfaction

• Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem solving

• Attention to detail with a strong sense of ownership and responsibility

• Excellent written and verbal communication skills

• Collaborates well with others and is a good team player

• Entrepreneurial spirit with a passion for new and changing ideas

• Ability to adapt and multi-task based on departmental needs

Preferred:

• Fluent in Spanish

• Familiarity with basic mechanical concepts and systems

• Familiarity with IT infrastructure

• Familiarity with Android and iOS devices

• Basic programming experience with Visual Studio, Python, ASM, and Java

• Willingness to learn and adapt new skills

• Understanding/Experience in vibration analysis