Application Engineer

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

Job Summary:

Application Engineer Level 1 provides comprehensive technical support to customers and acts as a key liaison between customers and the company by providing practical solutions to their hole-making needs.

This is a non-remote position, and is required to work in our Dover, Ohio location.

Requirements

Duties/Responsibilities:

• Offer technical assistance to customers, addressing inquiries, and providing guidance on product usage.
• Recommend and customize products or services to meet unique customer requirements.
• Diagnose and troubleshoot technical issues, working to find effective and timely solutions.
• Collaborate with sales teams, product development, and other departments to enhance customer support.
• Maintain detailed documentation of customer interactions, configurations, and technical support provided.
• Provide training to customers on product usage, ensuring effective and informed use.
• Perform other related duties as assigned.

Skills/Abilities:

• Strong technical aptitude with in-depth knowledge of the company's products and their applications.
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Problem-solving skills and the ability to diagnose and resolve technical issues.
• Collaboration and teamwork, working closely with different departments to address customer needs.
• Presentation skills for conducting technical presentations and demonstrations.
• Detail-oriented with the ability to document customer interactions and product configurations.
• Continuous learning mindset to stay informed about industry trends and emerging technologies.

Education/Experience:

• Associate degree in engineering or a related field (bachelor’s degree preferred).
• Understanding of manufacturing and measurement processes.

Physical Requirements:

• Willingness to travel occasionally for on-site visits.
• Ability to lift up to 32 pounds unassisted.

Benefits

• Competitive wages and increases
• Paid time off that begins to accrue immediately
• Paid holidays
• Healthcare, dental, and vision insurance
• Clean, safe working conditions
• Climate controlled (72° year-round)
• Bonus incentive program
• 401k Plan with a generous company match
• Apprenticeship program
• Tuition assistance program