Texas Health & Human Services Commission Austin , TX 78719
Posted 3 weeks ago
Management Analyst IV
Performs highly advanced (senior-level) professional organizational, program and policy analysis and oversight work, conducting organizational studies and evaluations, analyzing systems and procedures, conducting work simplification studies, developing and conducting program activities, and preparing operations and procedures manuals to assist management in operating more efficiently and effectively. May act as Team Lead or Subject Matter Expert. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Essential Job Functions:
Collects and analyzes data in areas such as workload, operational, business, and managerial practices; staff utilization; organizational structure and development; and space utilization.
Oversees, plans and conducts reviews of reports, forms, internal documents, webpages, collaboration sites and sensitive personnel documents in support of assigned program.
Oversees the research and analysis of policy and operational materials and clearly interprets subject matter research to diverse groups.
Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.
Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.
Researches historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
Researches new or improved business and management practices for application to agency programs or operations
Attends conferences, consults with counterparts at other agencies, conducts research online, and follows emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
Evaluates business operations, identifies opportunities for improvement, and designs and recommends solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.
Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.
Conducts research, interprets trends, analyzes legislation, and determines division and agency impact, and proposes mitigation activities to reduce the effects on the department's programs, ensuring regulatory compliance in meeting business requirements.
Participates in providing input and consultation related to area of expertise to analyze and track legislation and drive the development of fiscal notes.
Analyzes agency functions and activities being considered for conversion to contract operations.
Develops recommendations for improvement and corrective action to standardize or improve organizational systems.
Performs quality checks, presents issue findings and recommends the appropriate corrective actions to improve the efficiency and effectiveness within the organizational management systems.
Develops and analyzes program metrics, data and reporting to establish trends and effective problem resolution in support of division management.
Conducts studies of employee or organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods, and procedures.
Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.
Develops technical and program documentation, analyzing data, and presenting recommendations for initiating process improvements, changes to program initiatives and implementation.
Interprets complex information, policies and data and provides written and oral reports in a concise manner, ensuring compliance with standard Agency reporting formats.
Conducts readiness assessments for change initiatives, analyze results, and report
findings to management.
Conducts training on new methods and procedures.
Conducts special projects.
Reviews industry developments and make recommendations for possible agency
application.
Develops new or modify existing operational program policies, procedures, goals, and
objectives.
Develops solutions to organizational issues and concerns, develops organizational change
strategies and plans, and/or conducts training for implementation of organizational
solutions, strategies, and plans.
Designs, evaluates, recommends, and approves changes to forms and reports.
Interprets historical, current, and projected data to identify problems, causes, and areas
for which procedural or system changes are indicated.
Facilitates meetings with stakeholders from all areas and levels of the agency to gather
necessary information for guidance documents.
Oversees, plans, and directs organizational studies of work problems; ensure change
initiatives meet objectives.
Helps implement change management plans.
Performs related work as assigned.
Acts as Team Lead assigning and monitoring the work of assigned staff and provides team leadership through coaching, providing guidance and mentorship.
Assists with screening, scheduling, interview and selection process for potential team new hires and contractors.
Mentors assigned staff to ensure division processes for delivering project and program support work are clearly communicated and expectations are defined.
Coaches and guides assigned staff to address performance standards and expectations and provides feedback to division leadership, as requested.
Knowledge Skills Abilities:
Knowledge of business process analysis and quality improvement.
Knowledge of technical and business writing, planning and execution of documentation requirements for technology or business projects.
Knowledge of auditing methods and systems and the ability to monitor, audit and remediate issues.
Knowledge of office productivity software including Microsoft Word, Excel, PowerPoint, SharePoint, and Visio.
Skill in preparing technical documents and maintaining accurate versions of documents.
Skill in managing multiple and competing priorities.
Skill in problem solving, critical thinking and detecting potential issues and working to avoid delays and issues with all assignments.
Ability to establish goals, objectives, and timelines, to direct and organize tasks and projects and to analyze information comprehensively and accurately.
Ability to build, establish, and maintain effective working relationships and coalitions and communicating effectively in person, by phone and by email.
Ability to interpret and explain governmental and agency regulations, policies, and procedures, and make recommendations for process improvement.
Ability to obtain support and commitment from team members, including monitoring team assignments and seeking approvals on documents.
Ability to respond to customer (legal, budget, program, executive) inquiries and monitor and report on assignment status.
Ability to resolve customer issues with a focus on customer satisfaction.
Ability to coordinate and review the entry of information into databases and tracking logs and ensure information is accurate and up to date.
Analyzing existing systems and processes, identifying areas for improvement, and designing solutions to enhance efficiency and effectiveness.
Developing and managing IT budgets, allocating resources effectively, and optimizing spending to maximize return on investment.
Implementing and managing time tracking systems to accurately record hours worked by team members on various projects and tasks.
Developing and enforcing policies and procedures related to time tracking, ensuring consistency and compliance across the team.
Providing training and support to team members on how to accurately and efficiently record their time using the designated systems, as well as addressing any issues or questions that arise.
Reviewing and approving team timesheets on a regular basis to ensure accuracy and completeness, as well as compliance with company policies and project requirements.
Analyzing time tracking data to identify trends, patterns, and potential areas for improvement in team productivity and resource allocation and generating reports for management review.
Integrating time tracking systems with project management tools and processes to facilitate project planning, scheduling, and budgeting, as well as to provide visibility into resource utilization and project progress.
Continuously evaluating and refining time tracking processes and systems to streamline workflows, enhance accuracy, and improve overall efficiency and effectiveness.
Communicating with team members about the importance of accurate time tracking and the impact it has on project delivery, resource allocation, and budget management.
Conducting regular audits of time tracking data to ensure data integrity and reliability, as well as to identify and address any discrepancies or anomalies.
Ensuring that team timesheets adhere to relevant labor laws, regulations, and contractual requirements, as well as internal policies and procedures.
Skill in travel expenses claims.
Preferred previous Knowledge of Agile and Jira.
Registration or Licensure Requirements:
N/A Initial Selection Criteria:
Graduation from an accredited four-year college or university. Work experience may be substituted for education on a year-for-year basis.
Ten (5) years project management experience in software development.
Additional Information:
Factors such as education, experience, interview results and State of Texas service may be considered when establishing the starting salary. The entire salary range is included for reference only. Actual salary will be contingent on experience level and final approval of salary offer. MOS Code:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, 255S, IT, 182X, 682X, 782X, 26, 030, C4|10, C4|11, ISM, 8846, 3D0X4. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Health & Human Services Commission