Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
Type of Opportunity: Full Time
Work Schedule: Days
Location: Rev Hugh Cooper Admin Center
Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree
Providing exceptional customer service, including building and implementing technical and operational solutions to increase the effectiveness and efficiency of business processes for end users
Interpreting regulatory and compliance requirements and implementing relevant technical solutions
Ability to communicate effectively with other technical staff and functional end users
Experience learning, organizing and communicating complicated systems
Technical experience in Facets, HealthRules Payer or other Claims Processing Systems a plus
Experience with Oracle, SQL, PL/SQL, packages, triggers and views for programming, development, and reporting
Developing reports using Crystal Reports or similar BI applications
Experience with ETL processes and the use of an Operational Data Store (ODS)
Experience with EDI transaction sets and knowledge of EDI standards
Ability to self-manage time when assigned multiple incidents/SRs
Adaptable and flexible with change
Competencies and skills:
SKILL-Ability to effectively interact with customers to understand their needs and explain data
Planning and coordinating organizational change
Anticipating & Addressing Customer Needs
Functioning as an Effective Contingent Member
Acquiring & Applying Superior Skills to achieve Quality Outcomes
Functioning as an Effective Team Member
SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
Formulates and defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work at the highest technical level of all phases of applications systems analysis activities.
Benefits are effective day-one (for .45 FTE and above) and include:
Full medical, dental and vision insurance
Flexible spending accounts (FSAs)
Free wellness programs
Paid time off (PTO)
Retirement plans, including matching employer contributions
Continuing education and career development opportunities
Life insurance and short/long term disability programs
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Presbyterian Healthcare Services